Topic: Unable to complete purchase (but payment is completed)

Viewing 6 replies - 1 through 6 (of 6 total)

Replied August 9, 2024 at 13:35 #3277786

Scott
Moderator

I see EZD3 in your account currently. Was there another purchase you are referring to or are you all set now?

Scott Sibley - Toontrack
Technical Advisor

Replied August 9, 2024 at 22:34 #3277965

Lucaniss
Participant

The money was returned to my account and I bought it again (in an external store this time to avoid a similar problem). Thanks!

Replied August 23, 2024 at 08:21 #3282793

Cyryl
Participant

Hi,

I have similar problem. But my money still has not been returned. Are you able to check what is going on with the purchased product? I was buying EZ Mix 3.

Replied August 23, 2024 at 10:44 #3282879

John
Moderator

Hi Cyryl,

connected to this user email, I only find one order from November 2023. Did you buy it with another user id and email?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied August 23, 2024 at 11:08 #3282886

Cyryl
Participant

Hi John,

Yes, I used the user ID and email address that were previously used to purchase EZ Drummer.

Now it seems that the transaction is stuck after the payment was made. So I finalized the transaction via my bank account, I even received an email confirmation. Unfortunately, the product is not available for download, no confirmation email from the site has been sent, and the product is still waiting in the shopping cart to be finalized.

BR
Cyryl

Replied August 23, 2024 at 17:51 #3283166

John
Moderator

Hi,

it’s registered to your account now.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Author

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Unable to complete purchase (but payment is completed)

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Viewing 6 replies - 1 through 6 (of 6 total)