Topic: Not able to login to product manager

Viewing 14 replies - 1 through 14 (of 14 total)

Replied June 7, 2024 at 17:16 #3259290

dwill29@gmail.com
Participant

Same here.

Operating system: Windows 11
Replied June 11, 2024 at 14:52 #3260416

StephanD
Participant

Hallo bei mir genauso.

Operating system: Windows 11
Replied June 11, 2024 at 16:10 #3260438

Charis_1
Participant

Again .. same here.. was happening.. stopped, then started again.. have contacted support a second time.. they usually respond quickly.

Operating system: Windows 11
Replied June 14, 2024 at 18:14 #3261513

Hellmut Sickel
Participant

The same here. Any solution?

Operating system: Windows 11

Replied June 15, 2024 at 04:25 #3261658

SaltyP
Participant

Same here, Mac Sonoma

Operating system: macOS Sonoma (14)

Replied June 15, 2024 at 04:55 #3261664

Mike_309
Participant

Same here. I’ve reinstalled twice, checked for updates – Logged out and back in but the error remains the same, only mine says ” An unknown error has occurred”

Operating system: Windows 11

Replied June 15, 2024 at 05:01 #3261667

Timothy Kelly
Participant

Also getting the Unknown Error Has Occurred message here.

Operating system: Windows 11

Replied June 15, 2024 at 06:45 #3261685

colaboo
Participant

I have the same Product Manager error and I am having trouble installing a newly purchased application.

Operating system: macOS Monterey (12)

Replied June 15, 2024 at 13:30 #3261754

Scott
Moderator

The web team is looking into it. Sorry for the inconvenience. Please stand by.

Scott Sibley - Toontrack
Technical Advisor

Replied June 20, 2024 at 11:35 #3263458

Daniel Dekker
Participant

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

I am able to log in to the website with the same credentials without any issue.

I tried reinstalling the application but the problem persists.

Checked if Toontrack Product Manager is not blocked by the firewall.

Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.

There are no proxies defined in the Options.

The Product Manager’s Error log shows nothing.

Operating system: Windows 10
This post was modified 5 months ago by Daniel Dekker.

Replied June 20, 2024 at 11:39 #3263460

rixa
Moderator

Daniel Dekker wrote:

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

I am able to log in to the website with the same credentials without any issue.

I tried reinstalling the application but the problem persists.

Checked if Toontrack Product Manager is not blocked by the firewall.

Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.

There are no proxies defined in the Options.

The Product Manager’s Error log shows nothing.

Operating system: Windows 10

This post was modified 5 months ago by Daniel Dekker.

In this case, log in to the website and change your password, try one without special characters and see if that works.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

Replied June 20, 2024 at 12:05 #3263464

Daniel Dekker
Participant

That worked, but why has it changed?

Because I had a password with special characters before. In fact at the start of June it was all working perfectly.

Replied June 25, 2024 at 22:02 #3265261

Jörg Weinspach
Participant

Same here. Obviously a bug in the web API the product manager is using (because it worked before and login on website still works). Please provide a fix and don’t ask users to change their passwords.

Operating system: macOS Sonoma (14)

Replied August 19, 2024 at 09:54 #3281147

dario.arco
Participant

STILL NO FIX!!!!

Unfortunately, I am facing the very same issue.

Changing passwords, reinstalling – none has worked.

This is a huge problem – I cannot see how this is not a top priority issue,

as people simply cannot use the products that they payed good money for!

Operating system: macOS Sonoma (14)
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