Topic: Product Manager download issues

Viewing 10 replies - 1 through 10 (of 10 total)

Replied May 7, 2024 at 17:27 #3248801

Olof
Moderator

Do you have iCloud Private Relay on? If so, try turning it off.

Olof Hermansson - Toontrack
Coder
Replied May 7, 2024 at 17:33 #3248804

Sean
Participant

Hi Olof.

I have checked and can confirm that ‘Private Relay’ is off

Any other suggestions?

Thanks

Operating system: macOS Sonoma (14)
Replied May 7, 2024 at 17:37 #3248806

Olof
Moderator

Okay, also check if you have any proxies turned on. You can get there by clicking “Proxies: Change Settings” in Product Manager Preferences. Is any checkbox ticked for any of the protocols listed there?

Olof Hermansson - Toontrack
Coder
Replied May 7, 2024 at 17:44 #3248812

Sean
Participant

Hi Olof.

No proxies have been configured

Replied May 7, 2024 at 18:19 #3248828

Olof
Moderator

Then I see no reason that the connection/speed should be any different than downloading from the website (just the error handling is different). Why the connection is bad between your computer and the download server is something our CDN provider could investigate if you contact Toontrack support about the issue.

Olof Hermansson - Toontrack
Coder

Replied May 10, 2024 at 15:33 #3249651

Alan HY Choong
Participant

Hi,

I am from Malaysia. Product manager download at 3-20 kB/s for last 2-3 days. My internet Speedtest result is 800+ Mbps. Paused and Continue download still the same.

I experienced the same problem with ToonTrack Webpage My-Account download.

Can you check your server for this side of the world?

I have no problem with other software download (eg. Steinberg 5~14 Mbps or Addictive Drums)

Operating system: macOS Monterey (12)
This post was modified 6 months, 2 weeks ago by Alan HY Choong.

Replied May 10, 2024 at 17:38 #3249672

Olof
Moderator

Alan HY Choong wrote:

Can you check your server for this side of the world?

Please contact Toontrack support.

Olof Hermansson - Toontrack
Coder

Replied May 10, 2024 at 18:31 #3249680

Alan HY Choong
Participant

Sent email to Toontrack support. Let’s see how soon this can be resolved.

Thanks

Replied May 11, 2024 at 11:25 #3249828

Guigsdaddy
Participant

I’m also having this issue. Very slow download speeds. I’m located in eastern time zone Canada.

thanks

Operating system: macOS Sierra (10.12)

Replied May 14, 2024 at 18:28 #3250597

Alan HY Choong
Participant

Just want to let you all know that my PM download was good at 5-6 Mbps about 17 hours ago. Toontrack support did email me about asking… but I am not sure what they have done.

I could be wrong but I suspect Toontrack’s Local cache CDN (content delivery network) may be empty/reset and took some time to be sync from HQ server.. At least I got the 15 GB EZ3 core lib downloaded.

Thank you.

Operating system: macOS Monterey (12)
Author

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