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Product Manager is not letting me log in

Product Manager
Viewing 3 replies - 1 through 3 (of 3 total)
  • Replied August 29, 2023 at 08:19 #3128790
    rixa
    Moderator
    Francisco Martinez wrote:

    I created my account today and can log into the Toontrack website. When I attempt to log into product manger it does not allow me to, and says “the user name or password is not correct.” I’ve double-checked to see this is correct. I attempted the password recovery from the PM login, and it tells me there is no account associated with my email address, despite being able to log into the website. I am not able to download the SD3 sound library because product manager will not let me log in.

    Operating system: macOS Ventura (13)

    We can see that you have been in contact with our support team and that the issue is now resolved.

    Rickard - Toontrack Music
    Make music - it´s EZ!
    www.toontrack.com
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    Replied June 11, 2024 at 16:35 #3260442
    Robert Lottman
    Participant

    I’m getting the same thing and I know what my passwords are.


    Operating system: Windows 11
    Replied June 13, 2024 at 09:02 #3261004
    John
    Moderator

    Hi Robert,

    could you please elaborate? Are you not able to log in to the PM and/or are you getting “no account associated” message?
    The first things to check is of course if you have caps lock on or a different Input Source e.g. German keyboard instead of English (or vice versa).

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

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