Topic: Product Manager Crashing

Viewing 4 replies - 1 through 4 (of 4 total)

Replied August 10, 2023 at 09:49 #3123916

Olof
Moderator

No, the core library can’t be downloaded without the Product Manager. Is there a dialog when it crashes that a dump file has been created? If so, could you attach that .dmp file, please?

Olof Hermansson - Toontrack
Coder

Replied August 10, 2023 at 12:54 #3123942

Truth.Fallen
Participant

I have attached the dmp file. Is there a 64-bit installer? Could I be installing the wrong version?

Operating system: Windows 11

Replied August 10, 2023 at 13:58 #3123949

Olof
Moderator

It’s the correct version. But the crash happened in the Windows library “windows_storage”. It may be corrupt. Info about it from the dump file:

Image path: C:\Windows\System32\windows.storage.dll
Image name: windows.storage.dll
Timestamp: ***** Invalid (F1527862)
CheckSum: 006AF612
ImageSize: 0069F000
File version: 6.2.22000.1165
Product version: 10.0.22000.1165
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

The invalid timestamp also indicates that there is something wrong with it.

Maybe this can help: https://answers.microsoft.com/en-us/windows/forum/all/missing-or-corrupted-dll-file/ec61fe6e-0c17-45d9-ac0d-80828c74c5f6

Olof Hermansson - Toontrack
Coder

1
Thanked by: Scott Eshleman

Replied August 14, 2023 at 04:18 #3124866

Truth.Fallen
Participant

Thank you for your help. I reinstalled my OS and everything works now.

1
Thanked by: Olof
Author

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