I usually don’t like badmouthing people, products and services, but hey, when it’s due, it’s due.
So I was having a problem where I use tap 2 find and the mouse click and the sample heard are out of sync, as well as the visual metronome in tap 2 find, which has to be completely ignored because it’s as dumb as a brick (I just focus on the metronome HEARD, which again doesn’t sync with what happens in tap 2 find).
em ailed support about this, and the first answer was ‘hi, lower the tempo’. Well, duh. I figured as much myself. So I wrote back that this didn’t address the issue I was having, and I got a reply of this type: ‘well, no one else is having this problem’.
That’s pretty idiotic. For even if it were true, what is it to me? No customer, after he buys a product, when a problem is present, some genius says ‘well, no one else has this problem’. The implication is : ‘You must be mad, there’s something wrong with you, not our product’.
And lo and behold, when I googled ‘ez drummer tap 2 find mouse sluggish’, surprise, surprise, people as far back as 2014 had this problem. No one else had this problem, uh?
I emailed my findings to ‘support’, however this time I just threw the reply in the bin without reading it. What’s the point? The last thing I want is reading dumb messages and wasting my time, let alone solving a problem.
Well, that was probably the only time I ever emailed the Toontrack support. My advice to Toontrack would be, instruct your ‘support’ people to not be glib and dim, as well as useless. Bye.
