Topic: Bought a drum pack, wondering about a refund? | Toontrack

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Bought a drum pack, wondering about a refund?

Requests and Feedback

Posted November 26, 2021 at 19:33 #2827950
Shadows
Participant
Hi there, cant seen to just email support for a refund or ask why the:

The Metal foundry SDX doesent tell you its for Superior Drummer and you cant use it in EX Drummer 2.

So now i paid for something I want to use right away, but cannot use at all.

Since i will not be buying superior Drummer, is there any way to get my money back,

since the product manager cant install it anyway?

Any help here will be greatly appreciated

Thank you

Rick
- This topic was modified 2 years, 11 months ago by Shadows.
- This topic was modified 2 years, 11 months ago by Shadows.
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Replied November 26, 2021 at 20:47 #2828396

Scott
Moderator

All SDXs require Superior Drummer as stated on each product page.

You can contact Toontrack Support directly via the Contact Support button in the FAQ below and inquire about a refund.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor
Replied November 26, 2021 at 21:21 #2828551
Shadows
Participant
Ahhhh, thank you the info…..im an idiot….:) lol

I liked the demo so much i just bought it and found out the hard way, that

I am a poor reader.

I contacted support as you suggested and asked for credit if possible

I will just use the cash for another product if that option is available.

I appreciate your help.

Cheers

Rick

This post was modified 2 years, 11 months ago by Shadows.
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