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Update Installation Issues

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Viewing 15 replies - 1 through 15 (of 16 total)
  • Replied November 13, 2021 at 15:34 #2814230
    Olof
    Moderator
    BEST ANSWER

    Hi,

    Just do what the error message says: Reinstall the full product (the EZX). For each EZX, click Show Details, download the full installer, use the menu to the right of it to uninstall the product, then install it.

    Cmd-R refreshes both what downloads are available and what is installed. The latter (installation status) is also updated every time the Product Manager window is activated.

    Olof Hermansson - Toontrack
    Coder

    1

    Thanked by: Rob Collins
    Replied November 13, 2021 at 21:15 #2814351
    Rob Collins
    Participant

    Thank you, I feel like such an idiot.  I tried everything except carefully reading the error.

    It’s all ok now.

    Replied November 23, 2021 at 16:25 #2819617
    Hill Music
    Participant

    Hello Rob,

     

    did you install the full EZD 2 with 3.2 GB  online… ?

     

     

    My Version:

    EZD2 version is 2.2.2 WIN10

    Soundlibaries 1.1.2

     

    Have the same problem …

    but no time to install EZD2 and 16 EZX …

     

    Thank You


    Operating system: Windows 10
    Replied November 23, 2021 at 17:50 #2819766
    Rob Collins
    Participant

    My issue was that I needed to install the two specific EZX Expansions but I was misreading the error as say I had to re-install the full EZ Drummer.

    I just had to download, uninstall then re-install the two expansions and it was fixed and fine.


    Operating system: macOS Monterey (12)
    Replied April 5, 2022 at 08:37 #2895500
    Steve
    Participant

    I have the same issue with Nashville, but I can’t reinstall because the installer says, “Installer needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.”

    I’m also on MacOS 12.


    Operating system: macOS Monterey (12)
    Replied July 13, 2022 at 19:51 #2952613
    Solomon Alufooa
    Participant

    Hi,

     

    I bought the EZX Reggae Drum and download the Toontrack Product Manager for MAC, later run the installation, however it requires Sampler Software

    before installing Reggae EZX, What does it mean? I am I missing something?

     

     

    Solomon Alufo’oa

    Solomon Islands


    Operating system: macOS Mojave (10.14)
    Replied July 13, 2022 at 20:42 #2952633
    Scott
    Moderator
    Solomon Alufooa wrote:

    Hi,

     

    I bought the EZX Reggae Drum and download the Toontrack Product Manager for MAC, later run the installation, however it requires Sampler Software

    before installing Reggae EZX, What does it mean? I am I missing something?

     

     

    Solomon Alufo’oa

    Solomon Islands

    Operating system: macOS Mojave (10.14)

    EZX expansion packs require a sampler to work (EZD3 or S3).

    Scott Sibley - Toontrack
    Technical Advisor

    Replied July 13, 2022 at 20:54 #2952639
    Solomon Alufooa
    Participant

    Hi Scott,

    I really appreciate your prompt response! I’ll work from and See how I get along with EZD3.

     

    Regards,

    Solomon Alufo’oa

    Solomon Islands


    Operating system: macOS Mojave (10.14)

    1

    Thanked by: Scott
    Replied March 7, 2023 at 19:23 #3063401
    pacher0331
    Participant

    …Software is required .  You need to install the Required sampler… ??n  How does it work ?

     

    Andreas


    Operating system: macOS Ventura (13)
    Replied March 7, 2023 at 21:30 #3063469
    Scott
    Moderator
    pacher0331 wrote:

    …Software is required .  You need to install the Required sampler… ??n  How does it work ?

     

    Andreas

    Operating system: macOS Ventura (13)

    Can you elaborate? What are you trying to install?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied March 8, 2023 at 05:13 #3063589
    pacher0331
    Participant

    Hallo Scot
    I can’t install the Lead Vocal, it asks for Requiered Sampler to be installed.
    My Operating System Ventura 13.2.1

    Replied March 8, 2023 at 09:29 #3063625
    Olof
    Moderator
    pacher0331 wrote:

    Hallo Scot
    I can’t install the Lead Vocal, it asks for Requiered Sampler to be installed.
    My Operating System Ventura 13.2.1

    Hi,

    That message is a bit wrong – instead of “required sampler” it should say “EZmix 2”. The product page for your EZmix pack says:

    SYSTEM REQUIREMENTS.
    This is an expansion product that requires a working copy of EZmix 2 to operate.

    Olof Hermansson - Toontrack
    Coder

    Replied March 8, 2023 at 09:53 #3063633
    pacher0331
    Participant

    ok thank you

    I´m works with logic pro, I don’t have the EZmix, I bought the toontrack product for free, too bad, i will delete everything.

    Replied March 8, 2023 at 09:56 #3063634
    pacher0331
    Participant

    I also have EZ drummer 3, on a different account by mistake, toontrack is too complicated for me. will end everything – too bad, a lot of money for nothing.

    Replied January 28, 2024 at 03:49 #3207563
    Simon Ashby
    Participant

    I have issues trying to update Nashville and Vintage Rock. The updater has errors and the message says to reinstall these fully. I have downloaded the installers for MAC (I am using  MACOS 13.6.3 (22G436)). However, the full installers for these products do not work. I get this error message – “Installer” needs to be updated.

    It appears the the full product installers are still only 32 bit and not 64 bit. Hence, I cannot reinstall the products and thus cannot install the updates.

    Please advise. Thank you


    Operating system: macOS Ventura (13)
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