Topic: You have reached the maximum of total authorizations. Contact support.

Viewing 10 replies - 1 through 10 (of 10 total)

Replied October 29, 2021 at 02:29 #2807789

Shootie
Participant

Have you logged into Product Manager and managed your Authorizations?

https://www.toontrack.com/product-manager/

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Replied October 29, 2021 at 02:54 #2807791

Scott
Moderator

jacksen22 wrote:

Sent an email to support but have not heard back – can you assist? Thanks!

I’ve removed your inactive authorizations. Were you having computer issues? Was that why you went through the 4 authorizations since September?

Scott Sibley - Toontrack
Technical Advisor

1
Thanked by: jacksen22

Replied October 29, 2021 at 03:56 #2807797

jacksen22
Participant

Everything is working now – thank you for the quick reply!

Replied September 14, 2022 at 23:40 #2973942

laveryj249
Participant

I also having the same issue and sent an email, but got no response……can you also remove my inactive authorizations?

Replied September 15, 2022 at 00:11 #2973949

Scott
Moderator

laveryj249 wrote:

I also having the same issue and sent an email, but got no response……can you also remove my inactive authorizations?

Were you having computer issues? Is that why you used 3 authorizations in January 2022?

Scott Sibley - Toontrack
Technical Advisor

Replied September 15, 2022 at 00:13 #2973950

laveryj249
Participant

Yes, I had to switch out a couple of computers because they were experiencing issues.

Also I thought I only had 2 authorizations? Did you remove my inactive authorizations?

Replied September 15, 2022 at 12:55 #2974076

Scott
Moderator

You should be all set.

Scott Sibley - Toontrack
Technical Advisor

Replied April 23, 2024 at 18:06 #3243308

Capadrum
Participant

Hello . i sent you an email but no response. i need my product working i’m in a rush. I deleted all authoization slots and i can’t add my own computer. Can you please fix it ? maybe you can clear all my slots ?

Replied April 23, 2024 at 18:12 #3243310

Scott
Moderator

Capadrum wrote:

Hello . i sent you an email but no response. i need my product working i’m in a rush. I deleted all authoization slots and i can’t add my own computer. Can you please fix it ? maybe you can clear all my slots ?

I’ve removed all inactive authorizations. You should be able to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

Replied April 23, 2024 at 18:16 #3243312

Capadrum
Participant

Thank you so much . it works now 🙂
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You have reached the maximum of total authorizations. Contact support.

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