Topic: SDX Expansion purchased, and No serial key included | Toontrack

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SDX Expansion purchased, and No serial key included

Requests and Feedback

Posted September 24, 2021 at 15:22 #2796964

stroby
Participant

Hi, I purchased the Roots Brushes and mallets SDX Expansion. Unfortunately there was no serial number included in the e-mail. Also it doesn’t show in my account under My Products, nor in the Product Manager.

Frank
Creator

Topic

Viewing 4 replies - 1 through 4 (of 4 total)

Replied September 24, 2021 at 15:29 #2796967

John Rodriguez
Participant

Hi buddy You need to download the product manager and the serial number is in there make sure you login I’ve been doing this for a long time I own 103 libraries trust me I know what I’m talking about have a blessed day and best luck

Johnerodz

Replied September 24, 2021 at 15:39 #2796970

stroby
Participant

Hi John, well that’s the problem. It just isn’t there when I am logged in.

Replied September 24, 2021 at 16:12 #2796974

John
Moderator

Hi,

I have re-sent the order details. The option to Auto-register the product was not chosen, therefore it isn’t available in your account.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 24, 2021 at 16:20 #2796980

stroby
Participant

Thanks John!
Author

Replies

Viewing 4 replies - 1 through 4 (of 4 total)

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