Topic: Can’t install SD3 “Additional Bleed” Library

Viewing 15 replies - 1 through 15 (of 16 total)

Replied May 29, 2021 at 10:01 #2756050
Jude Sudbury
Participant
I’m having exactly the same problem on Windows 10. It’s the mac_updater_201 file that seems to be the problem. The contents folder which is circa 50GB seems fine. Is there a way of manually installing?

Operating system: Windows 10
- This post was modified 3 years, 5 months ago by Jude Sudbury.
Replied May 29, 2021 at 13:57 #2756085

Olof
Moderator

It should be fixed now. Please try to resume.

Olof Hermansson - Toontrack
Coder

1
Thanked by: slenzen
Replied May 29, 2021 at 16:07 #2756113

Jude Sudbury
Participant

Thanks Olof – working now
Replied May 30, 2021 at 20:40 #2756451

slenzen
Participant

Thanks Olof! It’s so nice to have a dev here in the forums. I reached out to Toontrack support before you answered and all I got was a boilerplate unhelpful response.

Thanks again!

This post was modified 3 years, 5 months ago by slenzen.

Replied July 3, 2021 at 07:54 #2768107

ringochavez67
Participant

Same issue

Replied April 10, 2022 at 02:22 #2901972

Dean Sanvido
Participant

Having an issue where it downloads, 53.8gb of the 54.2 and then cycles over and over again trying to download the final part. Nothing in the log file.

Replied April 10, 2022 at 10:39 #2902180

Olof
Moderator

Dean Sanvido wrote:

Having an issue where it downloads, 53.8gb of the 54.2 and then cycles over and over again trying to download the final part. Nothing in the log file.

Death & Darkness SDX, I see. Yes, a few others have had problem with this download the last days. I have issued a purge of the download caches for this but it may take a while for this to propagate to all servers. Please try to resume the download later. You could also, if you know how, try to use a VPN to make it look like you’re at a different location so that a different download server gets used.

Olof Hermansson - Toontrack
Coder

Replied April 11, 2022 at 17:11 #2903144

Sqsmnnoise
Participant

I have the exact same issue, I have tried 5 times to download the 54,2 gig file, but its constantly looping and trying to verify. Why isn’t this fixed yet?

Replied April 11, 2022 at 18:46 #2903184

Sqsmnnoise
Participant

Even tried with a vpn to get another server as suggested, still the same issue..

Replied April 11, 2022 at 20:58 #2903253

alomat
Participant

Same issue. For me it’s soundb126.obw that keeps failing. I tried from two (very) different networks and locations, doesn’t work.

Fun fact: The auto reply from support states replies are delayed by 3 – 5 business days.

Edit: They already got back to me (nice response time). They’re trying to find the problem. I guess that’s what you get when you stack layers and layers of abstractions to hide complexity until no one knows what’s going on ^^

Operating system: Windows 10
The post has been modified 2 times, last modified 2 years, 7 months ago by alomat.

Replied April 11, 2022 at 21:41 #2903274

Lucca65
Participant

Having the same issue downloading the additional bleed library, on a clean install of Mac Monterey 12.3.1. File keeps cycling from 53.7 to 54.2 of the download. Thanks, no hurry.

Operating system: macOS Monterey (12)

Replied April 12, 2022 at 08:39 #2903470

Sqsmnnoise
Participant

This needs to be fixed now.. I cant use the products I have payed for. Contacted support and it said 3-5 days to get a reply? If the product manager doesn’t work for this then please send a direct link to a server with the files without going though the product manager.

Operating system: macOS Monterey (12)

Replied April 12, 2022 at 14:36 #2903597

Olof
Moderator

Very sorry for these problems. Our CDN provider is still investigating the issue. I’ll post when it seems to be resolved.

Olof Hermansson - Toontrack
Coder

Replied April 12, 2022 at 20:05 #2903845

Olof
Moderator

The bleed library and Death & Darkness downloads seem to be okay now, so please try to resume. Don’t be disappointed if it loops back once, that’s expected, but let me know if it loops multiple times.

Olof Hermansson - Toontrack
Coder

Replied April 13, 2022 at 16:50 #2904373

Sqsmnnoise
Participant

It works now, big thanks!
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Can’t install SD3 “Additional Bleed” Library

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Viewing 15 replies - 1 through 15 (of 16 total)