I just ordered the Hip-Hop EZx and when I went to install, I got an error message saying that it was not compatible system. I’m running Catalina which, according to Toontrack, should be just fine. I’ve attached a screenshot if that helps.
I also cannot get the Product Manager to work correctly on my computer no matter what I do. Does anyone have any idea what I may need to do to get this to work?
Do you have the EZD2 or S3 drum sampler that is required for any EZX expansion pack? If not, that is what the error message indicates.
Scott Sibley - Toontrack
Technical Advisor
The issue stems from not using the Toontrack Product Manager. You say you can’t get Product Manager to work. What exactly happens? Do you get error messages?
Scott Sibley - Toontrack
Technical Advisor
1
Thanked by: JimthehendrixSo, somehow, I was able to get product manager to work finally.. I tried a number of things and I’m not sure what actually did it… but I have everything functioning as normal now.
I’m attaching the error message I was getting. I uninstalled Product manager three times (and emptied my trash bin) but it never wanted to log me in. I ran a quick system scan and cleaned out some unnecessary files (my Mac is only 2 months old and besides recorded music and Voice Over stuff, there’s not much on here) and then re-installed Product Manager again. It worked this time… so, yeah, I think I’m good to go. I do appreciate the rapid response and willingness to assist me.
1
Thanked by: ScottSo, somehow, I was able to get product manager to work finally.. I tried a number of things and I’m not sure what actually did it… but I have everything functioning as normal now.
I’m attaching the error message I was getting. I uninstalled Product manager three times (and emptied my trash bin) but it never wanted to log me in. I ran a quick system scan and cleaned out some unnecessary files (my Mac is only 2 months old and besides recorded music and Voice Over stuff, there’s not much on here) and then re-installed Product Manager again. It worked this time… so, yeah, I think I’m good to go. I do appreciate the rapid response and willingness to assist me.
- This post was modified 3 years, 11 months ago by Jimthehendrix.
Glad it is working now 🙂
Scott Sibley - Toontrack
Technical Advisor
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