Topic: How long does it usually take Toontrack to respond to emails? | Toontrack

How long does it usually take Toontrack to respond to emails?

Requests and Feedback

Posted December 7, 2020 at 04:35 #2674788

Remy Katz
Participant

Having issues with a known fraudulent serial seller and I still haven’t heard back from Toontrack yet. Ended up finding another victim of the same guy and need some guidance. The specifics were in the latest email. What’s the usual turnaround time for email answers?

BEST ANSWER
Hi,

did you use the ‘Contact Support’ form? If so, I think the response time would normally be within 48 hours.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Creator

Topic

Viewing 4 replies - 1 through 4 (of 4 total)

Replied December 7, 2020 at 04:38 #2674790

J.A.J Sound
Participant

My last time it took 72 hours,

1
Thanked by: Remy Katz

Replied December 7, 2020 at 08:00 #2674819

John
Moderator

BEST ANSWER
Hi,

did you use the ‘Contact Support’ form? If so, I think the response time would normally be within 48 hours.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2
Thanked by: J.A.J Sound and Remy Katz

Replied December 7, 2020 at 08:06 #2674821

Remy Katz
Participant

John wrote:

BEST ANSWER

Hi,

did you use the ‘Contact Support’ form? If so, I think the response time would normally be within 48 hours.

BR,
John

Thank you, John. Got a reply and replied back. Will work on this over email now.

1
Thanked by: John

Replied May 3, 2022 at 17:27 #2924933

charles schovajsa
Participant

3-5 business days… not very quick
Author

Replies

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