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Can’t Register or Use my new purchases

Product Manager
Viewing 3 replies - 1 through 3 (of 3 total)
  • Replied March 28, 2021 at 04:44 #2727480
    ilovedebra405
    Participant

    I just a copy of ez drummer from sweetwater but your site is not allowing me to register my product, it trying to get me to purchase the  product all over again. What should I do?


    Operating system: Windows 10
    Replied March 28, 2021 at 12:53 #2727617
    Scott
    Moderator
    ilovedebra405 wrote:

    I just a copy of ez drummer from sweetwater but your site is not allowing me to register my product, it trying to get me to purchase the  product all over again. What should I do?

    Operating system: Windows 10

    Please use the Toontrack Product Manager to register, download and authorize.

    https://www.toontrack.com/product-manager/

    Scott Sibley - Toontrack
    Technical Advisor

    Replied April 17, 2023 at 18:28 #3083384
    TBarstow
    Participant

    I have the same problem. Bought first product from you. Created account.

    Downloaded Toontrack Product Manager.

    Open Product Manager
    Downloading update
    Download of update failed. Connection could not be established.

    Have uninstalled and tried again twice, wit no luck.

    Regards

    Trev


    Operating system: Windows 10
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