Topic: Product Manager suddenly warning me I have only 32-bit EZKeys installed, but… | Toontrack

Product Manager suddenly warning me I have only 32-bit EZKeys installed, but…

Product Manager

Posted July 11, 2020 at 23:55 #2601855
JKN
Participant
I’d like to update my EZKeys Grand Piano and the three sound expansions. But every time I click install any of the four updates, I get a warning:
- “This update installs 64-bit-only software. You have a 32-bit version of the software installed. If you have a 32-bit DAW (host), this new version won’t be possible to use in that DAW.” (and see attached pic).
I have only 32-bit installed?? But when I launch EZ Keys, I see it’s a 64-bit plugin (from the About EZ Keys box):
- EZkeys plug-in version 1.2.5 (build 19958) [64-bit AAX]
  Core MIDI Library version 1.3.0
- SOUND LIBRARIES
  GRAND PIANO version 1.0.4
  STUDIO GRAND version 1.0.0
  UPRIGHT PIANO version 1.0.2
  VINTAGE UPRIGHT version 1.0.0
I’m confused about how/if I should update. Please advise. Thanks. (BTW, I use Pro Tools 2018.12.)

James

Operating system: macOS High Sierra (10.13)
Creator

Topic

Viewing 3 replies - 1 through 3 (of 3 total)

Replied July 13, 2020 at 15:05 #2602393

John
Moderator

Hi,

I think that’s probably because you have an RTAS version installed as well.

You should be able to just ignore it. Other than that you could check the installation info for EZkeys and see if and where the RTAS is installed to manually delete it.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Replied July 14, 2020 at 17:39 #2602725
JKN
Participant
Actually, no, RTAS is not installed (nor is AU). But VST is installed. I just confirmed this via Product Manager. Could the VST be the issue? I’ll still try to run the 64-bit update if you think it should negatively affect anything.

Operating system: macOS High Sierra (10.13)
This post was modified 4 years, 4 months ago by JKN.
Replied July 16, 2020 at 13:13 #2603351

John
Moderator

Yes, please just update. What it means is just that if you had had any 32-bit applications that you relied on (since you can run 32-bit applications in High Sierra) to load EZkeys in, this update breaks that possibility.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Author

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