Topic: not find product manager

Viewing 11 replies - 1 through 11 (of 11 total)

Replied April 27, 2020 at 08:19 #2570987

Olof
Moderator

Have you used the Product Manager installer? Then, if the application is not in Applications/Toontrack, please search for it (Toontrack Product Manager.app) using Spotlight.

Olof Hermansson - Toontrack
Coder
Replied April 27, 2020 at 08:48 #2571008

sebastien5962
Participant

hi,

not find.

Operating system: macOS High Sierra (10.13)
Replied April 27, 2020 at 08:54 #2571017

Olof
Moderator

Okay, please open Applications > Utilities > Terminal and paste the following line there:

grep "Toontrack Product Manager.app" /var/log/install.log

Then press Enter. What does it say?

Olof Hermansson - Toontrack
Coder
Replied April 27, 2020 at 09:06 #2571025

sebastien5962
Participant

this what it said

-bash: Toontrack Product Manager.app: command not found

MacBook-Pro-de-sebastien-montagne-479:~ sebastienmontagne$

Replied April 27, 2020 at 10:40 #2571041

Olof
Moderator

Then you copy/pasted wrong. Take the entire line.

Olof Hermansson - Toontrack
Coder

Replied April 27, 2020 at 11:08 #2571048

sebastien5962
Participant

this is what it said:

track Updater.app

2020-04-26 08:03:32+02 MacBook-Pro-de-sebastien-montagne-479 installd[57047]: PackageKit: Applications/Toontrack/Toontrack Product Manager.app relocated to Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-26 08:03:36+02 MacBook-Pro-de-sebastien-montagne-479 installd[57047]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-26 08:03:36+02 MacBook-Pro-de-sebastien-montagne-479 installd[57047]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app

2020-04-27 08:46:03+02 MacBook-Pro-de-sebastien-montagne-479 installd[19705]: PackageKit: Applications/Toontrack/Toontrack Product Manager.app relocated to Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-27 08:46:06+02 MacBook-Pro-de-sebastien-montagne-479 installd[19705]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-27 08:46:06+02 MacBook-Pro-de-sebastien-montagne-479 installd[19705]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app

MacBook-Pro-de-sebastien-montagne-479:~ sebastienmontagne$

Replied April 28, 2020 at 11:05 #2571440

sebastien5962
Participant

Hi,

I’m waiting for a solution or else i Will use

my right of rétractation of seven workdays

thanks.

Replied April 28, 2020 at 13:59 #2571481

Olof
Moderator

Sorry, I didn’t see your previous post. I thought this issue couldn’t happen with the latest installer. Anyway, please paste this line into Terminal:

open ~/Library/Application\ Support/Toontrack/Product\ Manager/Update

…and press Enter. That should open a Finder window that contains the Toontrack Product Manager application. Move it to Applications > Toontrack, where it was supposed to be. Then you can use it.

Olof Hermansson - Toontrack
Coder

Replied April 28, 2020 at 15:14 #2571500

Olof
Moderator

By the way, are you sure it was the installer in Toontrack_Product_Manager_MAC_108.dmg that you used and not in Product_Manager_MAC_101.dmg?

Olof Hermansson - Toontrack
Coder

Replied April 28, 2020 at 17:19 #2571528

sebastien5962
Participant

everything is ok now!!!

thank you

Replied July 15, 2022 at 02:55 #2953018

deathgrowler
Participant

2022-07-14 20:37:03-04 roberts-MBP installd[644]: PackageKit: Touched bundle /Applications/Toontrack/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app

roberttweed@roberts-MBP ~ %

Still cannot find product manager. I hit the link that says MAC on the “Product Manager” and the only version that populates is ” Toon track_Product_Manager_Mac.DMG”

This post was modified 2 years, 4 months ago by deathgrowler.
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not find product manager

Product Manager

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