Topic: Sound Updater Hangs when installing Additional Bleed files | Toontrack

Sound Updater Hangs when installing Additional Bleed files

Product Manager

Posted April 18, 2020 at 22:26 #2564982

Michael Blakemore
Participant

I have been using SDX 3 with Part 1 and 2 files installed and it has been great. Decided to download Part 5 to use as well. I was able to download but when I try to install it, it just hangs with about an 1/8th of the blue bar full. It just says Copying sound library files but does not move.

The bar starts off moving like it is installing and then just stops.

My SDX library is on an external hard drive (firewire connection) and it has a ton of free space available.

Operating system: OS X El Capitan (10.11)
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Replied April 19, 2020 at 11:03 #2565233

John
Moderator

Hi,

just a thought; if you have the downloaded files for Part 5 still on your hard drive (you can open/locate the Downloads Folder from within the PM), could you please try removing the first 2 soundbunches and click to Download Part 5 again? I think the PM should initiate the Download but scan what’s in your Downloads and if there’s something wrong with them re-download what’s missing/faulty.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied April 20, 2020 at 10:28 #2565824

Olof
Moderator

You would have to click Show Details and then select “Verify/Download Again” from the menu next to the download.

Olof Hermansson - Toontrack
Coder

1
Thanked by: John

Replied September 20, 2020 at 17:34 #2623955

Rkirk54321
Participant

I’m having the exact same issue on Legacy of Rock. 80 installs w/o a problem. I’ll try the suggestions.

Operating system: macOS Catalina (10.15)
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