Topic: "File could not be opened. Permission Denied" on Mac.

Viewing 9 replies - 1 through 9 (of 9 total)

Replied April 17, 2020 at 14:33 #2564093

Olof
Moderator

If you select “Open Error Log” from the Help menu, it probably says the path of the file that can’t be opened/created.

Olof Hermansson - Toontrack
Coder
Replied April 21, 2020 at 18:05 #2566215

Aspen_1
Participant

You are not the only one, it just did it on all my SD3 this morning, no way to make it work, waiting and waiting for support…. Let me know Kyle if you got an answer or way to fix that as i spent 5 hours today and i give up.

Operating system: macOS Catalina (10.15)
Replied April 21, 2020 at 18:21 #2566222

Olof
Moderator

Check your download location in Preferences. Are you able to create to create folders in that location? Probably not – that’s the issue.

Olof Hermansson - Toontrack
Coder
Replied April 21, 2020 at 18:26 #2566224

Aspen_1
Participant

nothing can be done, look at the pic, all the windows in red prevent you to do anything.

Operating system: macOS Catalina (10.15)

Replied April 21, 2020 at 18:28 #2566226

Olof
Moderator

Select “Open Download Folder” from the File menu. If it opens in Finder, test to create a folder there.

Olof Hermansson - Toontrack
Coder

Replied April 21, 2020 at 18:34 #2566229

Aspen_1
Participant

that’s what i did many times today, and this is what happens. check the pics.

Operating system: macOS Catalina (10.15)

Replied April 21, 2020 at 18:42 #2566237

Olof
Moderator

These pictures show that you tried to tell PM where the sound library has already been installed or where it has been moved to after installation. So, do you have the library installed somewhere? Or do you want to download the library?

Olof Hermansson - Toontrack
Coder

1
Thanked by: Aspen_1

Replied April 21, 2020 at 19:00 #2566240

Aspen_1
Participant

got an answer from support but what they say is what i did today, what is weird is that i tried many time to click the reset button from preference and it did nothing, as showed on the previous emails, all windows were red and blocked me from doing anything. After i got the support email which did not really help i went back to preference and i clicked on reset and by a “miracle” the red windows disappeared and started to download… maybe support did something maybe they did not. so as we all know it is going to take about 2 days to get the download, at least if it works then that’s fine. Thanks for following on that.

Operating system: macOS Catalina (10.15)

1
Thanked by: Daniel .Ayllon

Replied February 25, 2022 at 21:24 #2881061

det6489
Participant

This fixed my problem too. Thanks for sharing!
Author

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"File could not be opened. Permission Denied" on Mac.

Product Manager

Viewing 9 replies - 1 through 9 (of 9 total)