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Purchase does not show up

Product Manager
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replied February 28, 2020 at 12:34 #2543349
    Scott
    Moderator

    Did you receive an email order confirmation from Toontrack? It should contain the serial number for your purchase that you can enter into your Product Manager. It could have been marked as spam so it may be in your spam folder.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 28, 2020 at 14:52 #2543383
    annitdras
    Participant

    I did not receive any email from Toontrack, also not in the Spam folder. Very strange. Even though I received a payment confirmation from Paypal, nothing was deducted from my account, as of yet. I now suspect a Paypal issue. I will wait a few more days, maybe it is just slow. In case that nothing changes, I guess I am contacting Paypal?

     

    Regards

    Replied February 28, 2020 at 16:39 #2543408
    Scott
    Moderator

    You can contact Toontrack Support directly via the Contact Support button in the FAQ below. They deal with the webshop orders. Perhaps they can get it sorted quickly.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 28, 2020 at 21:23 #2543527
    annitdras
    Participant

    Thank you!

    Replied May 11, 2020 at 06:36 #2575563
    Stylish3
    Participant

    Very strange. Even though I received a payment confirmation from Paypal, nothing was deducted from my account, as of yet. I now suspect a Paypal issue

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