Topic: Bundle: How can I download my expansion sets?

Viewing 8 replies - 1 through 8 (of 8 total)

Replied January 7, 2020 at 11:00 #2530853

John
Moderator

Hi,

nothing is impossible if you have any kind of proof of purchase but during that period there was ‘Buy EZdrummer 2 get a free EZX’ promo not a Bundle with 2 EZX:s AFAIK. So if you bought a bigger bundle from the store, you will need that receipt from the store.
One free EZX automatically got registered to your account but expired since it has been so long and you did not claim it. Again, not something that can’t be fixed but check if you can get that receipt or similar.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied January 7, 2020 at 17:00 #2530887

Johannes Nieße
Participant

Hey.

Thanks for the answer.

Actually I sent a mail with the same issue including a photo of the box and the receipt to your support service last week but no one replied yet.

What shall I do? Wait for the answer? Send it again?

Thanks again

Johannes

Replied January 7, 2020 at 21:47 #2530926

John
Moderator

Aha, I would wait for their reply then.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied January 11, 2020 at 08:57 #2531432

Johannes Nieße
Participant

I wrote them over a week ago. No answer. Any other options?

Replied January 11, 2020 at 15:27 #2531481

John
Moderator

I can only guess that the person(s) handling a ticket like this has been on holiday leave, so if you haven’t received a reply by monday please let me know.
I can’t check Tickets in the Support system, which is why I can’t answer more specifically.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied January 13, 2020 at 19:56 #2531938

Johannes Nieße
Participant

No answer yet. Thanks for your help!

Replied January 14, 2020 at 09:27 #2532012

John
Moderator

Hi,

there is no ticket in the system regarding this, so I guess you just sent a regular email?

Please use the Support Form to get in touch with Support directly:
https://www.toontrack.com/faq/how-do-i-contact-support/

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied January 14, 2020 at 22:41 #2532128

Johannes Nieße
Participant

Strange. I used the Support Form three times now. No answer… I don’t know any email address.

What shall I do?
Author

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Bundle: How can I download my expansion sets?

Product Manager

Viewing 8 replies - 1 through 8 (of 8 total)