Topic: Download don't work | Toontrack

Download don't work

Product Manager

Posted December 16, 2019 at 02:24 #2517563

Jean-Pierre DEVIN
Participant

Hi,

I just bought an EZ Drummer extension, and its download doesn’t work with your product manager : almost finished, but keeps on downloading ever and ever. When I tried to download it the usual way, I was only able to download the Windows version.

I WANT TO BE ABLE TO USE THE PRODUCT I PAID FOR SO PLEASE HELP.

Operating system: macOS Mojave (10.14)
Creator

Topic

Viewing 2 replies - 1 through 2 (of 2 total)

Replied December 16, 2019 at 07:59 #2517601

John
Moderator

Hi Jean-Pierre,

where are you located? I just tried downloading with the Product Manager and have no problems, even from a mobile connection.

Have you checked your proxies?
Please open the Product Manager and click the Toontrack Product Manager > Preferences menu, then click the “Change Settings” button at the bottom (for Proxies). Is any proxy turned on there? If so, try turning them off and then start a download.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied December 16, 2019 at 09:08 #2517609

Olof
Moderator

The download server caches for the file in question have been cleared now so please try again.

Olof Hermansson - Toontrack
Coder
Author

Replies

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Please log in to read and reply to this topic.

< previous

> next

0:00

0:00

volume

×