i am having problems authorizing the Death Metal guitars pack.
I have shared products across 2 accounts on 2 computers, i have ezmix2 on one account with various mastering add ons and guitar packs, and on the 2nd account i have various ezdrummer software and packs i have no problem using these in my daw. all the shared content works fine.
However when i try to authorize the new download Death Metalguitar pack on my 2 account i cannot authorize the product, as i get the message that the serial is invalid- or i need emix2 on the 2nd account to use it?
I already have updated the ezmix 2 pack patch to 2.15 thinking this would maybe solve the problem, but it hasnt.
i have also re downloaded ezmix2 and attempted to register it to my other account to try to solve the problem, but i have message that the product is already in use on another account but it is not validated?
How can this be? when i have had no problem in the past authorizing any product accross the shared pc accounts and they all work fine
So, you have account #1 with only EZmix stuff and account #2 has EZdrummer stuff? And you are trying to authorize your EZmix pack in account #2 now?
I guess my suggestion is to authorize the EZmix pack to account #1 that has the base EZmix2 product. Or contact Toontrack Support and have them merge your 2 accounts so this won’t happen.
Scott Sibley - Toontrack
Technical Advisor
yes one account has drums and midi packs, the other guitar packs and mastering effects,
i have tried authorizing and registering the same product to the first account, but i says its registered to another account.
how can i merge the 2 accounts then?
both have authorized logged pc id details in both accounts for the 2 systems
Please contact Toontrack Support directly via the Contact Support button in the FAQ below and they can take care of merging the 2 accounts.
https://www.toontrack.com/faq/how-do-i-contact-support/
Scott Sibley - Toontrack
Technical Advisor
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