Topic: Serial Number Missing | Toontrack

Serial Number Missing

Product Manager

Posted October 11, 2019 at 18:37 #2483219

wakd21
Participant

Hello. I bought my laptop second hand and it had a copy of Ezdrummer 2 installed which for me was a bonus. When upgrading it asks for a serial number. I have created an an account and downloaded the product manager but it seems you only have a serial if you purchase the program. I tried to contact the seller I bought from and he said that he hadn’t used the software for a while and doesn’t know where the serial is.

How can I go about this please?

Operating system: Windows 10
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Replied October 11, 2019 at 20:47 #2483235

Scott
Moderator

Yes, you would need the serial number registered to your Toontrack account.

The proper procedure when someone wants to sell or transfer their Toontrack product license is to have the seller contact Toontrack directly and provide the seller’s email address and the buyer’s email address and Toontrack takes care of the transfer.

Is it possible to have the seller contact Toontrack Support directly and provide at least the original email/account? If so, they should then be able to transfer the serial number to your account.

Scott Sibley - Toontrack
Technical Advisor

Replied October 12, 2019 at 06:18 #2483331

wakd21
Participant

Hi Scott and thanks for the reply. I have tried contacting the seller and I have had no luck. I printed off your reply and went back to his home. Im pretty certain he was in but, was refusing to open the door. I posted your reply through his letterbox and I left my number with him to call me. I have had had nothing from him so it looks like Im not going to get this resolved but, thank you anyway.
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