Topic: License Transfer HELP

Viewing 5 replies - 1 through 5 (of 5 total)

Replied May 6, 2019 at 13:14 #2449648

Viktor
Moderator

Hi,

Before our Support Team can make a transfer – or rather update and remove a serial from a user so a new user can register it- we need the original owner to e-mail them with a request to transfer the license.

His e-mail should include the Name and serial number of the product and the Name and E-mail of the new owner (In this case you)

After they’ve received his transfer request they can to update the serial number and make it available for you to register to your account.

Please see this FAQ:

http://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

At the bottom of the FAQ there is a “Contact Support” button you can use to get in touch with our Support. Provide them with the serial and the ticket number you got from the original owner and they’ll look into it!

1
Thanked by: bagler

Replied May 7, 2019 at 04:51 #2449770

Daldo Fabela
Participant

yes, i have the ticket number and all that but i just cant get in touch with him because some things he said that could happen to him (in other words, he may be in jail), and could not get back to me, can i speak to someone about, this…? to see if i can get any help

Replied May 7, 2019 at 08:50 #2449786

Viktor
Moderator

Transfer of license and multiple installs – important information.

Yes, At the bottom of the FAQ there is a “Contact Support” button you can use to get in touch with our Support. Provide them with the serial number, your Toontrack account e-mail and the ticket number and they’ll look into it!

Replied October 22, 2019 at 21:55 #2485441

Laz
Participant

I have the same problem. I bought the original boxed disc software of Superior drummer plus expansion packs used from an online store on Amazon.com. The original owner can’t be verified/contacted to get the license transferred. I contacted toontrack. I sent in photos of the original box, original discs, serial number to show as proof that I did purchased them and own them and have them in my posession. I have not heard back from toontrack’s support at all.

1
Thanked by: Craig Adams

Replied October 23, 2019 at 08:23 #2485506

John
Moderator

Hi Laz,

License questions are not handled by Forum Advisors, only @ Toontrack HQ. Please contact Toontrack Support via the link above, providing the necessary info.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Author

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License Transfer HELP

Other Pre-sales

Viewing 5 replies - 1 through 5 (of 5 total)