Topic: "Software Update Required"

Viewing 15 replies - 1 through 15 (of 76 total)

Replied January 6, 2019 at 02:58 #2293731

Scott
Moderator

All EZX expansion packs require the full EZD2 or S3 sampler to load into. The error indicates you don’t have either registered to your account.

Scott Sibley - Toontrack
Technical Advisor
Replied January 11, 2019 at 22:04 #2303951

tyguy205
Participant

What does that mean? I have the exact same problem! Why did we make a toontrack track account? Just for you to tell us we don’t have it registered? Get it together toon track. I just bought something I can’t use…

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Thanked by: deloyisme, emiemi and ali_mahmoud3_1
Replied January 11, 2019 at 22:10 #2303957

Scott
Moderator

tyguy205 wrote:

What does that mean? I have the exact same problem! Why did we make a toontrack track account? Just for you to tell us we don’t have it registered? Get it together toon track. I just bought something I can’t use…

As described on every EZX product page…

“SYSTEM REQUIREMENTS.
1 GB of free hard disk space, 1 GB RAM.

A working EZdrummer 1.4 (or above) or a Superior Drummer 2.3 (or above) installation.”

Which Toontrack sampler do you have to run the DFH EZX expansion pack? EZD 1.4 (or above) or S2.3 (or above)?

Scott Sibley - Toontrack
Technical Advisor
Replied January 11, 2019 at 22:29 #2303986

tyguy205
Participant

I just want my $84.73 back. This has happened to enough people that its a problem.

Replied January 11, 2019 at 22:50 #2304029

Scott
Moderator

tyguy205 wrote:

I just want my $84.73 back. This has happened to enough people that its a problem.

Please contact Toontrack Support directly via the Contact Support button in the FAQ below to request a refund.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

2
Thanked by: Paul Seaman and fatibof18

Replied February 13, 2019 at 04:34 #2356008

gmusicthegenerator
Participant

hello,

can you provide the links to download to fix problem.

Replied February 13, 2019 at 13:33 #2356473

Scott
Moderator

gmusicthegenerator wrote:

hello,

can you provide the links to download to fix problem.

Can you provide some details about your problem? The above users purchased MIDI packs without having purchased a compatible Toontrack sampler. You seem to have an EZkeys Sound Library and EZmix2. If your EZkeys MIDI pack isn’t installing, we’ll need more info or, at least, a pic of the exact error message you are getting.

Scott Sibley - Toontrack
Technical Advisor

Replied February 23, 2019 at 01:20 #2371437

skmusic84
Participant

I’m having the same problem – I am prompted to get a software update when I try to install the new John Feldman Pop Punk pack. I have Superior Drummer 2.4.4 downloaded and installed and all my other packs have worked fine. I have 166.99 GB of available space on my computer. Every product I need to use this is listed as ready to use in my Toon Track Product Manager. Yet, even after installing and reinstalling the product manager, I am told with each attempt to install the new pack that I need a software update.

Replied February 23, 2019 at 01:46 #2371457

Scott
Moderator

skmusic84 wrote:

I’m having the same problem – I am prompted to get a software update when I try to install the new John Feldman Pop Punk pack. I have Superior Drummer 2.4.4 downloaded and installed and all my other packs have worked fine. I have 166.99 GB of available space on my computer. Every product I need to use this is listed as ready to use in my Toon Track Product Manager. Yet, even after installing and reinstalling the product manager, I am told with each attempt to install the new pack that I need a software update.

The system requirements for that EZX is:

A working EZdrummer 2.1.8 or Superior Drummer 3.1.2 (or above) installation.

Scott Sibley - Toontrack
Technical Advisor

Replied April 17, 2019 at 13:41 #2442215

Taylor Clark
Participant

Im having the same issue. I use Toontrack all the time, have EZ Drummer 2, etc. My product manager says all my stuff is updated (including downloading the latest version of PM). I just bought the Dream Pop drum add on–and every time I go to install it within the PM it says i need to upgrade to the latest PM! Makes no sense. Ive uninstalled/reinstalled several times. What gives?!

This post was modified 5 years, 7 months ago by Taylor Clark.

Replied April 17, 2019 at 14:10 #2442221

Olof
Moderator

Taylor Clark wrote:

I just bought the Dream Pop drum add on–and every time I go to install it within the PM it says i need to upgrade to the latest PM!

Not quite – the EZX installer, which PM launches, just says that a software update is required. What it refers to is EZdrummer or Superior Drummer. In your case this will probably be resolved if you install the EZdrummer 2.1.8 update again. You can download and install it from the Details view for EZdrummer 2 in PM.

Olof Hermansson - Toontrack
Coder

Replied April 28, 2019 at 19:50 #2447903

Anonymous
Inactive

I have SD3 installed and I am also having this issue installing my EZdrummer add ons. I have several EZdrummer packs that I can’t instal that say software update required. Either fix this, or give me cakewalked my 600$ in just the expansion packs alone! I was told that I do not need EZdrummer if I had SD3 and Sd3 runs the expansions.

Mac OSX 10.14.4

The post has been modified 2 times, last modified 5 years, 6 months ago by .

Replied April 29, 2019 at 10:23 #2448216

Henrik
Participant

Anonymous wrote:

I have SD3 installed and I am also having this issue installing my EZdrummer add ons.

Have you updated to the latest software version of Superior Drummer 3?
If you haven’t, please do.
If you have, please re-install the software update.

Henrik Ekblom - User Experience Designer
Toontrack

Replied April 29, 2019 at 13:44 #2448239

Olof
Moderator

Anonymous wrote:

I have SD3 installed and I am also having this issue installing my EZdrummer add ons. I have several EZdrummer packs that I can’t instal that say software update required. Either fix this, or give me cakewalked my 600$ in just the expansion packs alone! I was told that I do not need EZdrummer if I had SD3 and Sd3 runs the expansions. Mac OSX 10.14.4

Paul,

Please open Applications > Utilities > Terminal and paste the following commands there (the entire block of text at once):

/usr/libexec/PlistBuddy -c "Delete :SDIVersion" /Users/Shared/Toontrack/Preferences/com.toontrack.superior.superior2.plist
/usr/libexec/PlistBuddy -c "Add :SDIVersion string 2.5" /Users/Shared/Toontrack/Preferences/com.toontrack.superior.superior2.plist
echo

That should fix it. The SD 3.1.3 installer was supposed to do this but doesn’t because of a bug.

Note to others: These commands should only be used if you have installed Superior Drummer 3 on your Mac.

Olof Hermansson - Toontrack
Coder

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Thanked by: WeegeeNoir, Josh and Henrik

Replied April 29, 2019 at 21:16 #2448353

beanland
Participant

Not sure if this is the same issue described above…

Ran Product Manager, and it tells me I need to update. However, I get a permission error as shown in the attached image.
Author

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