Topic: Bought EZdrummer 2 and SD 3 crossgrade, did not get bonuses when registered | Toontrack

Bought EZdrummer 2 and SD 3 crossgrade, did not get bonuses when registered

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Posted November 25, 2018 at 00:43 #2186846

Jack Ludden
Participant

I bought ez drummer 2, sd 3, and ez keys. Registered the 3 of them. I was supposed to get a “window” that allows me to select a free ezx for keys and ez drummer, and was supposed to get new york 1 added for superior as a bonus. Haven’t got any of these things after registering through product manager. What do I do here?
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Replied November 26, 2018 at 13:20 #2197211

Viktor
Moderator

Hi Jack,

Sorry for the inconvenience and any confusion this have led to.

We have added the NY Studios Vol 1 SDX to your account. A slight hiccup in our system stopped this from being automatically registered.

Regarding EZdrummer 2 and EZkeys however, you purchased them during the heavily discounted Black Friday Deal. During these days EZdrummer 2 did not give a Free EZX and the same thing is true for the EZkeys String Machine, it did not render a Free Sound Expansion.
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