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Lost all my serial numbers????

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Replied July 2, 2018 at 14:39 #2005315
    Scott
    Moderator

    Do you have more than one account? Did you log into the account that you registered your products to?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied July 2, 2018 at 14:42 #2005316
    susanasantos
    Participant

    Only this account im afraid. I was thinking maybe Toontrack updated the system and old accounts lost their serial numbers? The system looks completely different now.

    Update: This https://www.musicstore.de/en_GB/GBP/Toontrack-EZdrummer-Line-Collection-/art-PCM0011590-000 was the EzDrummer bundle I bought at the time, if it helps at all?

    Replied July 2, 2018 at 16:48 #2005318
    John
    Moderator

    Hi, you need to contact Toontrack Support directly by visiting one of the FAQ:s and clicking the ‘Contact Support’ button.
    https://www.toontrack.com/faq/how-do-i-contact-support/

    You will most likely have to provide some kind of proof of purchase; email/pdf receipt or at least one of the serial numbers you registered.
    If you have a computer where the software is installed and Authorised, it should be possible to locate.

    I found records of 3 Susana Santos in the database but no products registered.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

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