Topic: Getting notified when updates are available

Viewing 10 replies - 1 through 10 (of 10 total)

Replied May 4, 2018 at 23:31 #2004251

Henrik
Participant

We notify our users via e-mail, and you can check the Toontrack product manager regularly. We have a point on our todo list to incorporate a notification within the software itself, to alert when new updates are available. We have lots to do at the moment with bug fixes etc., we’ll see if, and in that case when, we can add it to an update… Thanks for the feedback!

Henrik Ekblom - User Experience Designer
Toontrack

Replied May 5, 2018 at 14:32 #2004268

Paul Bienick
Participant

Thanks, Henrik. Just an email would be fine as I’d rather not have to continually check the Product Manager, but I never got an email about the upgrade. Sure, I might have missed it, or it might have wound up in my spam folder, but that’s unlikely as all other emails from Toontrack, including the notification for your response, came through. But no matter – if you say you’re sending emails then that’s good enough for me! Forget the notifications in the software itself and go fix those bugs. 🙂

Thanks again.

Replied May 5, 2018 at 20:25 #2004271

Craig Rogers
Participant

@Henrik Also, would you please include the release notes for the updates in the notifications? By the way, I don’t recall ever getting an email about an update. I have 30 Toontrack products, and I’m always wondering when I perform an update if it includes fixes, enhancements, or new features. For example, I just noticed updates for EZkeys Classic Electrics, and EZkeys Small Upright Piano. I looked here: https://www.toontrack.com/release-notes/release-notes-ezkeys/ and there is no mention of the core midi update.

Replied May 7, 2018 at 14:03 #2004300

Henrik
Participant

I will check this out guys! I know that it’s nice to get info abut new updates, and what they contain. Thanks for the feedback!

Henrik Ekblom - User Experience Designer
Toontrack

Replied May 9, 2018 at 13:02 #2004358

tonystang
Participant

Hey! Thanks this post has helped me a lot. keep the good work going.

Replied May 10, 2018 at 02:48 #2004373

Steve McNamara
Participant

I generally check the app at least once a week when I hook my studio computer to the internet, so I found out about updates that way, but I also say I don’t recall ever getting an email about an update.

Steve

Replied May 10, 2018 at 04:56 #2004375

Scott Eshleman
Participant

I subscribe to the Announcements thread and receive automatic emails from the forum about updates when they’re posted.
https://www.toontrack.com/forum/forum-announcements/

Replied May 10, 2018 at 08:03 #2004376

Phil Pendlebury
Participant

Just fyi: SD3 3.1.2 and lib 1.1.2 just released on Product Manager. There is no mention of this on announcements. No sign of release notes anywhere.

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Replied May 10, 2018 at 10:18 #2004379

Damian Blunt
Moderator

@Phil said:
Just fyi: SD3 3.1.2 and lib 1.1.2 just released on Product Manager. There is no mention of this on announcements. No sign of release notes anywhere.

Occasionally there is a short delay between products being available to download and the announcement being made. This is usually intentional to allow a period to assess any immediate problems with the download. Apologies if this causes confusion. The release notes are now available.

Damian Blunt - Toontrack
Quality Assurance
Betatesting

Replied May 10, 2018 at 14:08 #2004382

Paul Bienick
Participant

Assuming you’ve sent or are planning to send an email notification about this release, this will be a good test to see if that system is working. So far, no email, but I’ll be on the lookout for it.
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Getting notified when updates are available

Requests and Feedback

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