rob.k wrote:

hi Scott,

Thank you for responding.

We sent complete explanation with support ticket.    The reply from your server tethered an old ticket form years ago to our support request which was very strange ticket #(150165).

We have most of our software authorized to ilok which protects both manufacturer and purchaser.  Other companies ie plugin alliance allow  us remove authorization from computer that has failed without loosing number of authorization.  We purchased many of our plugins directly form you and others from Sweetwater.  This is very concerning considering how much we have invested in your products.

We have ported most of our software to a temp computer until we can replace the dead one and are not comfortable doing using remaining authorization of our toontrk plugins until we know that our costly investments are not in jeopardy.

I’m a forum moderator and don’t have access to Toontrack’s support system tickets so I don’t have access to the info you provided on the ticket.

I can only add that if you ever need removed authorization slots freed up, a quick post here or contacting Toontrack directly will make that happen. Your purchased products aren’t in any jeopardy.

You have 4 authorizations to use freely before you need to have any removed and I think I only see 1 or 2 used at the moment for any of your products.