Topic: Installation Problem

Viewing 5 replies - 1 through 5 (of 5 total)

Replied March 26, 2018 at 13:05 #2003459

John
Moderator

Hi,

so the PM shows all your products as installed but there’s no content besides PM in your ‘Applications/Toontrack’ folder?
Is there an ‘EZdrummer’ folder in ‘{Mac HD}/Library/Application Support?
Did you make any kind of Customisation earlier on this system with regards to moving the ‘EZdrummer’ folder?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied March 26, 2018 at 15:42 #2003460

Dale
Participant

Hi John

Thanks for the reply. No the PM does not show that the products are installed. The installer(s) will go through the installation process saying installation successful but the then the PM never updates and nothing actually installs.

Dale

Replied March 27, 2018 at 09:47 #2003475

John
Moderator

OK,

so is the answer ‘no’ or ‘yes’ to my other three questions?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied March 28, 2018 at 14:14 #2003513

Dale
Participant

John-

I apologize for the previous incomplete response.

Yes there is an EZ Drummer folder in the {Mac HD}/Library/Application Support folder.

Yes there were some things moved around. I have an external Raid that I restored several virtual instruments to after a hard drive failure. There was a Toontrack folder there that I deleted prior to attempting a fresh install.

Thank You

Dale

Replied April 10, 2018 at 13:37 #2003757

Calum
Participant

Hi John,

I have (almost) the same problem (as well as just having installed SD3. In answer to your three questions –
• There’s an EZDrummer folder in Application Support, but its an alias to my data folder on another HDD
• I have moved the content folder
• Applications/Toontrack shows the attached screengrab.

PM says that SD2/3 are installed and up to date. It says that none of my expansions are installed (which they are, and all working). It prompts me to update SD3 midi, which I do but nothing in PM changes….

Help!

Best,

calum
Author

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Installation Problem

Product Manager

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