Topic: didn´t get my product | Toontrack

didn´t get my product

Product Manager

Posted November 27, 2017 at 20:01 #1909327

oscar villegas
Participant

i bought 4 hours ago a midi drum six pack without logging in and didm´t get a confirmation mail nor a register number. i bought it with a credit card and hope i didn´t make a mistake in writing my correct e mail address: brillanteschall@gmail.com
thx for helping me,
oscar villegas molina
Creator

Topic

Viewing 6 replies - 1 through 6 (of 6 total)

Replied November 27, 2017 at 21:13 #2000872

Scott
Moderator

I do not see and order from our end that used that email address.

Scott Sibley - Toontrack
Technical Advisor

Replied November 27, 2017 at 21:45 #2000874

oscar villegas
Participant

maybe i got a wrong letter in the mailadress, isn´t there any order with a similar mailadress? or can you check the order with my name: oscar villegas molina, vienna, austria. it was payed with a credit card on my wife´s name tina villegas molina,…. after paying i got to this side of your homepage (attachment)!

Replied November 27, 2017 at 21:53 #2000875

Scott
Moderator

I will forward to tech support and get back to you.

Scott Sibley - Toontrack
Technical Advisor

Replied November 27, 2017 at 21:53 #2000876

oscar villegas
Participant

may there is an order with braillanteschall@gmail.com ???

Replied November 27, 2017 at 21:54 #2000877

oscar villegas
Participant

thank you so much

Replied November 27, 2017 at 22:07 #2000879

Scott
Moderator

The email used at time of purchase ended in @gmx.at

Can you check that email address of yours for the invoice? It will contain the serial numbers to register to your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor
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Viewing 6 replies - 1 through 6 (of 6 total)

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