Topic: All my Registered Superior Drum is Gone

Viewing 13 replies - 1 through 13 (of 13 total)

Replied October 30, 2017 at 22:03 #1999913

Scott
Moderator

Did you purchase from the Toontrack webshop?

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

Replied October 30, 2017 at 22:07 #1999914

Sitti Rahmi
Participant

I was buy from 3rd party agent …

Replied October 30, 2017 at 22:09 #1999917

Scott
Moderator

@iiqjazz said:
I was buy from 3rd party agent …

Please contact Toontrack directly via the Contact Support button in the FAQ above.

Scott Sibley - Toontrack
Technical Advisor

Replied October 30, 2017 at 22:10 #1999918

Sitti Rahmi
Participant

I have contact now

Replied October 30, 2017 at 22:20 #1999920

Sitti Rahmi
Participant

it seems the response from tech support is slow

Replied October 31, 2017 at 01:07 #1999922

Sitti Rahmi
Participant

Hello Toontrack ????

Please Respond My Trouble Immediately

Replied October 31, 2017 at 05:14 #1999923

Juicy
Participant

Should not affect your PM / My products,
When you look on PM you are signed in and looking at my Products Not installed or installed or what.?
Usually all your titles will show up.

Replied October 31, 2017 at 12:02 #1999930

Sitti Rahmi
Participant

@juicy said:
Should not affect your PM / My products,
When you look on PM you are signed in and looking at my Products Not installed or installed or what.?
Usually all your titles will show up.

my bro , yesterday or sunday night i was register all the superior product and it was success i had complete superior drum in my account , but in monday evening when i want to download and install them one by one , all my superior was empty , suddenly gone away …

it made my recording session messed up…

it was inconvenience thing…

Replied October 31, 2017 at 12:13 #1999931

Juicy
Participant

Yes thats bad , I’m a bit confused about registering but not yet installed.
Are you on a Mac ?

Replied October 31, 2017 at 13:29 #1999933

Viktor
Moderator

Hi,

The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

Thanks!

Replied October 31, 2017 at 14:25 #1999935

Sitti Rahmi
Participant

@Viktor said:
Hi,

The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

Thanks!

<br /

i am order from my friend , and all the serial is not used before

so i was the only one that register all the serial with toontrack product manager …

Replied October 31, 2017 at 14:27 #1999936

Sitti Rahmi
Participant

@juicy said:
Yes thats bad , I’m a bit confused about registering but not yet installed.
Are you on a Mac ?

yes im on mac osx sierra 10.12.6

i was register but not yet installed because the size is about 500 GB and it takes time to install, so i prefer to install one by one …

Replied November 1, 2017 at 07:25 #1999959

Juicy
Participant

@Viktor said:
Hi,
The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.
The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.
Thanks!

Hey you didn’t mention all that did you????
You and your “friend” need to have a talk.
Unbelievable.
Author

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All my Registered Superior Drum is Gone

Product Manager

Viewing 13 replies - 1 through 13 (of 13 total)