Topic: Why is Product Manager so slow to download?

Viewing 15 replies - 1 through 15 (of 51 total)

Replied September 13, 2017 at 08:14 #1997350

John
Moderator

Hi,

hopefully it’s temporary.
Please have patience. If it doesn’t get better, report back here.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 13, 2017 at 08:37 #1997352

Andrew Zito
Participant

OK, thanks.

Is this perhaps because of increased demand, or just general weirdness?

Replied September 13, 2017 at 08:41 #1997353

Alexander Linß
Participant

I can’t download Product manager too.
Hope it’s just temporary :/

I want to work with the great new stuff 😀

Replied September 13, 2017 at 09:16 #1997357

John
Moderator

Well, temporary swings in bandwidth can most often be connected to your ISP and/or local hardware settings.
If it seems more permanent, we need to check if there’s something funky with the mirror closest to your location.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 13, 2017 at 09:24 #1997359

Andrew Zito
Participant

Well, that’d be worth checking, because I can stream / download and speed test with blistering efficiency!
I’m in Australia, by the way.

Replied September 13, 2017 at 09:51 #1997366

Stefan Hepe
Participant

I would assume that the servers handling the files for download are simply clogged up and bombarded by everybody who upgraded/purchased Superior Drummer 3.

Windows 11 Pro x64, 32 GB RAM, 1024 GB SSD hosting Cubase and Superior Drummer 2/3, Cubase Pro 12 (x64), 2 x Mackie Onyx Blackbird FireWire ~10ms, Roland TD-9 Drumkit with extra Drumpad and Cymbal, Alesis TriggerIO for additional Triggers.

Replied September 13, 2017 at 21:53 #1997448

Rob
Participant

Already replied to other thread with same download issue
Same slow download here

Many, many hours already downloading, now done 102 GB of 236 GB, 7 hours remaining … wow
More people should have this issue I suppose

My downloads are always stable and quick, but not this one
There is something not ok here, Toontrack admins will have a look I hope

1
Thanked by: Sadayan Izzat

Replied September 14, 2017 at 01:04 #1997469

TubeAmped
Participant

Hello,

I’m having the same issues here. I am maxed out on Cox’s Broadband data plan, but Toontrack Product Manager download speeds are hovering around 1.2MB/s. I’ve downloaded other software product from other companies – and these downloads are a lot smaller – and they had a bit torrent situation set up. It is awesome to be able to get this many raw sound files, but the waiting on the slow downloads is torture! lol There’s got to be a better way. I am in Hampton Roads, Va (U.S.A.).

Kind Regards, Mike

1
Thanked by: zikmundster

Replied September 14, 2017 at 01:37 #1997474

Denis Lachance
Participant

I confirm that I’m reaching actually 16 MB/s just for say….

If you want it to go faster….go to sleep, it will be ready tomorrow morning 🙂 Like when you were young at Christmas

Now tomorrow, we’ll all have fun !

Cheers, Denis

Replied September 14, 2017 at 16:13 #1997511

Phil Pendlebury
Participant

Massively slow here (I am in Dubai, UAE – 50mb+ connection). Looking at 1000+ hours to complete! (for all dl simultanious)

Info & Contact

Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

Replied September 18, 2017 at 05:52 #1997795

m yam
Participant

Same here. I hope I could use SD3 in my next life.

Replied September 19, 2017 at 05:18 #1997880

Bob.Mander
Participant

Same here in southern NJ: extremely slow download and never fully gets some of the larger libraries. I have excellent web performance with a 3.4 GHz Intel Core i7 and 32 GB of RAM running Windows 10. I have tried several times now over several days and get the same results every time. Something is not right if we’re all experiencing the same issues.

Replied September 19, 2017 at 05:22 #1997881

Bob.Mander
Participant

Also.. it seems to just totally freeze up to a point that you cannot even KILL the process. Requires a shutdown [sometimes a HARD Shutdown] and reboot to recover.

Replied September 19, 2017 at 14:57 #1997904

Mika Lönnström
Participant

Well, what can I say?! Been trying for several days to download SD3 Library part 2 and Additional Bleed -packs. It always ends up in a timeout!
There’s nothing wrong with my internet connection and Speed Tests shows DL speeds around 30Mb/s, so it shouldn’t be the problem..
I don’t mind the slow DL speed, but this timeout problem is making it very hard to finish those packs!
Any suggestions how to get rid of those Timeouts?

Replied September 20, 2017 at 16:59 #1997996

5150
Participant

These speeds are painfully slow, this really is ridiculous man. Normally I have not had any problems with product manager, but then again, I’ve never had to download anything large with it. Either one of two things is going on here: their servers can’t handle any faster speeds and/or product manager is pulling back the reins. I can do a large download just using firefox at 4-6+ times as fast as this. Hell, by the time I am actually done with part 1, it might be 12-20 times as fast. Peak speeds here are barely in the 650kB/S range on a 70+ mpbs connection.
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