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  4. My attempts to purchase a EZ Drummer 6 pack fail over and over

My attempts to purchase a EZ Drummer 6 pack fail over and over

EZdrummer Pre-sales
Viewing 8 replies - 1 through 8 (of 8 total)
  • Replied September 6, 2017 at 10:31 #1997144
    John
    Moderator

    Hi,

    both orders come up as ‘Cancelled by Customer’.
    I will send an inquiry to the web shop, to see if there’s anything at the Toontrack end that needs correcting.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied September 6, 2017 at 10:42 #1997145
    Howard Gray
    Participant

    The only option I was given was to press the cancel button, and return to the merchant site as instructed.

    Replied September 6, 2017 at 10:47 #1997146
    Howard Gray
    Participant

    I just tried again and it says transaction failed, try another payment method or contact the merchant– code number 1339610

    Replied September 6, 2017 at 11:05 #1997147
    John
    Moderator

    Hi,

    I just got a reply that it doesn’t seem to be any problem in the Toontrack end of things.
    This last order is marked as ‘Pending’ from the PayEx system. If it doesn’t go through, is it possible for you to try another web browser or even computer?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied September 6, 2017 at 15:39 #1997148
    Howard Gray
    Participant

    I only have a new Mac book. I have never had this problem with online shopping before.

    Replied September 6, 2017 at 15:39 #1997149
    Howard Gray
    Participant

    I only have a new Mac book. I have never had this problem with online shopping before.

    Replied September 7, 2017 at 09:32 #1997177
    Howard Gray
    Participant

    I got the credit card problem resolved.

    The transaction went through fine.

    I got the confirmation email. But it did not include any serial number for me to register?

    All I got was instructions to download “product manager” which I already have installed.

    And this — Your order number is: 1339610

    Replied September 7, 2017 at 09:33 #1997178
    Howard Gray
    Participant

    Never mind I finally got the complete email downloaded and the individual product serial numbers were included.

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