Topic: Just purchased, and No serial key included? | Toontrack

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Just purchased, and No serial key included?

Requests and Feedback

Posted September 6, 2017 at 06:24 #1908509

Cody Rossi
Participant

Seeking the help of a possible admin here. I purchased EZ Drummer about an hour ago, I received the email with the purchase receipt, and order number, But I never recieved a serial key, and have no purchased products in my Product Manger app. What am I supposed to do in order to get my serial number so I can download my product?
Thanks
Creator

Topic

Viewing 4 replies - 1 through 4 (of 4 total)

Replied September 6, 2017 at 08:20 #1997140

John
Moderator

Hi,

don’t know what went wrong but I have now sent you an email with a copy of the Invoice, where the serial is printed.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Replied May 15, 2019 at 02:11 #2453087
Kai Andre Kofoed
Participant
I also recently bought Ezdrummer 2, can`t find the product key anywhere, it`s installed but, does not show up on the product manager. Do i have to buy it 2 times?? In orders it also say`s payment pending???

-Kai

This post was modified 5 years, 6 months ago by Kai Andre Kofoed.
Replied May 15, 2019 at 08:35 #2453131

John
Moderator

@Kai

Hi,

I can’t find your EZdrummer 2 product, neither in your account nor among your orders so I strongly suggest you contact Toontrack Support directly, so they may help you get this sorted.

https://www.toontrack.com/faq/how-do-i-contact-support/

BR,

John

John Rammelt - Toontrack
Technical Advisor

Replied May 15, 2019 at 11:49 #2453142

Kai Andre Kofoed
Participant

Hi problem solved!

I used 2 different adresses..so.. 2 accounts… silly…all good for now 🙂

Tnx for the reply!

-Kai
Author

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