Topic: Please Help! New Customer and Purchaser, No Serial key for download?

Viewing 8 replies - 1 through 8 (of 8 total)

Replied September 6, 2017 at 08:23 #1997142

John
Moderator

Hi,

please see my reply to your other post. And check your Inbox.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 15, 2017 at 20:06 #1997641

M. Kinnear
Participant

Hi

I too have the same issue, no code no emails, did you get a solution to this issue?

Replied October 1, 2017 at 21:41 #1998750

Mike O'Brien
Participant

I also, purchased I purchased EZ Drummer today. Likewise I received the email with the purchase receipt, and order number, but I never received a serial key, and have no purchased products in my Product Manger app. Can anyone help?. Who do I contact?

Replied October 2, 2017 at 08:26 #1998763

John
Moderator

@mobrien said:
I also, purchased I purchased EZ Drummer today. Likewise I received the email with the purchase receipt, and order number, but I never received a serial key, and have no purchased products in my Product Manger app. Can anyone help?. Who do I contact?

Hi,

you should now have received a copy of the invoice with the serial in your email.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied October 2, 2017 at 18:16 #1998774

Mike O'Brien
Participant

Thanks for the prompt reply. I received all via e-mail and it is working now.

Replied November 4, 2017 at 22:47 #2000056

Guilherme Henriques
Participant

IT JUST HAPPENed the same thing to me. I just bought a bundle of 6midi packs and got the receit but never got the serial keys for them. HELP NEEDED

Replied November 27, 2020 at 23:16 #2660354

FawkMe
Participant

Same thing happened to me. Hey Toontrack, looks like this is a common issue that you need to fix asap. What are we supposed to do here??

Replied November 27, 2020 at 23:56 #2660522

Scott
Moderator

For Webshop issues, please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 8 replies - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.

Please log in to read and reply to this topic.

Please Help! New Customer and Purchaser, No Serial key for download?

EZkeys Pre-sales

Viewing 8 replies - 1 through 8 (of 8 total)