Topic: Autoritzation EZX failed

Viewing 12 replies - 1 through 12 (of 12 total)

Replied September 4, 2017 at 02:19 #1997077

KEITH HAYES
Participant

Purchased bundle on same day (Sept. 3) and getting the very same error.

Replied September 4, 2017 at 03:57 #1997078

fleurys12
Participant

Same. I cant make the authorization work for any of my products

Replied September 4, 2017 at 05:10 #1997079

Dennis_33
Participant

Same for me. EZX authorization failed. The server said: “An unknown error has occurred”

Replied September 4, 2017 at 07:00 #1997080

Brian Reilly
Participant

Wish I had known this prior to spending $250 for something I cant use now. Why is there no contact info for support?? email link? phone number?? You got my money now I want some service!!

Replied September 4, 2017 at 09:35 #1997085

John
Moderator

Hang in there, I have made an inquiry with the web master.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 4, 2017 at 10:38 #1997094

John
Moderator

OK guys,
please try again, it was a temporary server problem that has now been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 4, 2017 at 10:53 #1997097

Brian Reilly
Participant

“Unknown error, please contact support’
Still not working. I’m going sleep, let’s hope this issue is resolved when I wake up.

Replied September 4, 2017 at 11:28 #1997102

John
Moderator

Hi Brian,

that message would likely be left since the last session. Can you manually clear it and try to run the Authorisation again, please?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 4, 2017 at 17:36 #1997114

carla_1
Participant

Its works!!
Thanks

Replied September 4, 2017 at 18:04 #1997115

Brian Reilly
Participant

It worked. I am fully authorized now. Strange how the first time I opened EZ Drummer it crashed… seems to be working fine now though. Thanks

Replied November 7, 2017 at 22:32 #2000124

Jexplosion
Participant

I’m also having trouble authorizing EZX’s… No issues with my SDX’s though. EZX’s can run through SD2 without EZ Drummer right? How can I get these authorised?

Replied November 7, 2017 at 22:39 #2000125

Scott
Moderator

@Jexplosion said:
I’m also having trouble authorizing EZX’s… No issues with my SDX’s though. EZX’s can run through SD2 without EZ Drummer right? How can I get these authorised?

Are you authorizing using Product Manager?

https://www.toontrack.com/product-manager/

It is recommended that all downloads, installs, and authorizations be done through Product Manager.

Scott Sibley - Toontrack
Technical Advisor
Author

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Autoritzation EZX failed

Product Manager

Viewing 12 replies - 1 through 12 (of 12 total)