Topic: Product Manager cURL Error 35

Viewing 15 replies - 1 through 15 (of 28 total)

Replied July 30, 2017 at 23:30 #1996101

John
Moderator

Hi,

could you please tell me where you are located?
Do you still have problems?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied August 13, 2017 at 10:36 #1996253

Tapio Kyrö
Participant

Yep. Same problem here. Latest insider preview W64 and a cURL 35 error with product manager. I am in Finland.

– Tapio

Replied August 14, 2017 at 08:46 #1996262

John
Moderator

Hi,

is this when you start PM and it wants to auto-update?
Do you have the same problem today?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied August 15, 2017 at 19:32 #1996301

Charlz S
Participant

Happening here also with latest W10 preview 16257.

Just found reported SSL problems with time sync in W10. Changing the timezone setting from automatic to manual selection fixed issue. Apparently sometimes recurs and toggling automatic setting will fix.

Replied August 15, 2017 at 20:48 #1996304

John
Moderator

Yes,

the cURL 35 error is “SSL connection error”, usually it would indicate a proxy setting problem or something like e.g. a filter at your ISP.
Interesting workaround to the problem, I will pass this info along.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied August 18, 2017 at 17:21 #1996646

Emiel Kollof
Participant

I have the same issue, using the latest Win10 home insider preview, build 16251. Located in the Netherlands. Authorizing online when manually installing products also doesn’t work (possibly same reason). I have to authorize offline.

Replied August 18, 2017 at 22:06 #1996665

Emiel Kollof
Participant

I also can’t seem to download my Superior Drummer kits without the product manager. 🙁

Replied August 19, 2017 at 00:19 #1996672

jamesparsons
Participant

@Thomas Hammond said:
I am running a Windows 10 insider preview build. All other software works fine, but ToonTrack Product Manager gives me the following error on the main screen when I run it:
UPDATE PRODUCT MANAGER
Update check failed.
The network operation failed (cURL error code 35).
Retry and Quit buttons are shown.
Any ideas?

Same here, except I dont get the (cURL error code 35) Windows 10 version 1703

Replied August 19, 2017 at 02:07 #1996673

Scott
Moderator

@Emiel Kollof said:
I also can’t seem to download my Superior Drummer kits without the product manager. 🙁

That is correct. You can only download Superior Drummer libraries via Product Manager.

Scott Sibley - Toontrack
Technical Advisor

Replied August 19, 2017 at 02:48 #1996675

jamesparsons
Participant

@jamesparsons said:

Same here, except I dont get the (cURL error code 35) Windows 10 version 1703

Hello Scott,

Any help with this issue? I can’t run product manager either. Same error that evryone else is getting. Windows 10 Insider Preview Edition , Version 1703. So far no oone has addressed this issue. Any suggestions? Thanks

Replied August 19, 2017 at 04:24 #1996677

Scott
Moderator

See post #5 above. Someone found a workaround for those using Windows 10 insider preview until Microsoft fixes their bug.

Scott Sibley - Toontrack
Technical Advisor

Replied August 19, 2017 at 11:47 #1996680

Emiel Kollof
Participant

Tried it, doesn’t work for me. 🙁

Replied August 19, 2017 at 13:19 #1996685

jamesparsons
Participant

@Scott said:
See post #5 above. Someone found a workaround for those using Windows 10 insider preview until Microsoft fixes their bug.

I have also tried toggling the Time Zone setting from Automatic to Manual (as well as back to Automatic) with no luck. While I can appreciate that the error may be caused by a bug in Windows 10, I still have paid quite a bit of money for software I can’t even install–much less use.

Is the any workaround I can use to install this software? I tried the manual download,but authorization fails. Curiously,when prompted for my computer ID number, the prompt calls for one more character than my computer ID has ( as reported by Settings/ About Windows).

I would really appreciate some help with this issue.

Replied August 19, 2017 at 13:51 #1996689

Scott
Moderator

@jamesparsons said:

I have also tried toggling the Time Zone setting from Automatic to Manual (as well as back to Automatic) with no luck. While I can appreciate that the error may be caused by a bug in Windows 10, I still have paid quite a bit of money for software I can’t even install–much less use.

Is the any workaround I can use to install this software? I tried the manual download,but authorization fails. Curiously,when prompted for my computer ID number, the prompt calls for one more character than my computer ID has ( as reported by Settings/ About Windows).

I would really appreciate some help with this issue.

I will need to query the programmers but it is recommended that users use a supported and official OS and not a preview build as we can’t be expected to know how our programs function in preview builds. But, again, I’ll ask the programmers for advice.

Scott Sibley - Toontrack
Technical Advisor

Replied August 19, 2017 at 13:59 #1996692

Scott
Moderator

From the programmers:

They can try disabling any internet security software, Kaspersky for example. Or try using an anonymous VPN.

Scott Sibley - Toontrack
Technical Advisor
Author

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