Topic: Remove old authorization | Toontrack

Remove old authorization

Product Manager

Posted April 22, 2017 at 14:56 #1907792

Lestatt
Participant

Hello

I purchased Drumkit form Hell EZX around 10 years ago with my brother and we authorized it under his email account. Not having been used for 5 years I decided to dust it off and use it but I can’t unlock it since it’s still under that old email, which we both have forgotten the password for. So how would I go about to unlock the serial number and register it under my new toontrack account?

Regards
Creator

Topic

Viewing 3 replies - 1 through 3 (of 3 total)

Replied April 22, 2017 at 18:38 #1994694

Scott
Moderator

You’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

Replied May 25, 2017 at 13:32 #1994966

Ronny Knauer
Participant

Hello
Sorry for my english, I abe a similar problem … Toontrack Product Manager does not know my old products (ez Drummer 1, Expansionrock and Metal Machine) not, now I have Expansionrock of DVD installed, but with the registration, That the serial number is already assigned to another Accuont? But I had always only this account and there synonymous always all products registered?

Thank you

Replied May 25, 2017 at 16:30 #1994967

Scott
Moderator

@yantit said:
Hello
Sorry for my english, I abe a similar problem … Toontrack Product Manager does not know my old products (ez Drummer 1, Expansionrock and Metal Machine) not, now I have Expansionrock of DVD installed, but with the registration, That the serial number is already assigned to another Accuont? But I had always only this account and there synonymous always all products registered?

Thank you

Do you have more than 1 account?

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.

Please log in to read and reply to this topic.

< previous

> next

0:00

0:00

volume

×