avatar sdx incomplete

Product Manager
Viewing 10 replies - 1 through 10 (of 10 total)
  • John
    Moderator

    Hi,

    which OS are you on?
    Where are you located?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    heri02
    Participant

    windows 7 located in us

    Bill Taylor
    Participant

    I am having the exact same issue with EZ Drummer 2.

    John
    Moderator

    Hi (both of you),

    have you tried closing and re-launching the Product Manager before you try again?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    heri02
    Participant

    I have been trying on an off for weeks with no success
    I have closed the pm and relaunched it i have also uninstalled and reinstalled superior drummer and new york studios and the pm they all download and install fine
    when it comes to avatar and foundry nothing same issue

    John
    Moderator

    I’m checking with my colleagues…

    John Rammelt - Toontrack
    Technical Advisor

    John
    Moderator

    @heri02:

    Please try the following:
    1. Pause the Avatar download.
    2. Click Show Details for the Avatar product, open the menu to the right of the download and select “Show in Explorer”.
    3. Open the folder “SL-Avatar_SDX.incomplete/Contents/SL-Avatar/Sounds” and delete the two files “soundb9.obw” and “soundb10.obw”.
    4. Resume the Avatar download and let it finish without interruptions. Can it be fully downloaded now?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    heri02
    Participant

    JOHN
    I HAVE TRIED YOUR RECOMMENDATION WITH NO SUCCESS

    John
    Moderator

    Hi,

    there may be something wrong with your disk, perhaps some bad sector. If you have another disk with enough space, you could pause the downloads (those that should be moved), change download location to the other disk in Options in Product Manager and click ‘Move Downloads’. When that is done, resume.
    You could also check the disk for bad sectors, as described here for example: http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    theandrewgrover
    Participant

    I have been having the same issue; each time it reaches the end of the download (counts down to 0 secs), it jumps back up to 2 mins, or 1 hour, or 7 mins.. It varies, but it never completes the download. Its been like this for two days.

Viewing 10 replies - 1 through 10 (of 10 total)

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