Topic: You took my money but NO PRODUCT on my account!!?? | Toontrack

Great deals on tons of
Toontrack gear.*

SAVE NOW

You took my money but NO PRODUCT on my account!!??

EZdrummer Pre-sales

Posted January 2, 2017 at 02:55 #1907276

Freddy123
Participant

WTF? You need to contact me to straighten this all out or REFUND! Contact me for Credit Card number, etc.
Creator

Topic

Viewing 4 replies - 1 through 4 (of 4 total)

Replied January 2, 2017 at 02:59 #1992448

Scott
Moderator

Did you get a confirmation email? Did it contain serial numbers? Did you register rise serial numbers to your Toontrack account?

If you’d like to request a refund, you’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

Replied January 2, 2017 at 03:13 #1992449

Freddy123
Participant

Here is screenshot. But no links provide product

Replied January 2, 2017 at 03:32 #1992450

Scott
Moderator

Register those product serial numbers to your account via Product Manager. At the top left of Product Manager there is a button that reads Register New Product.

See the link below if you don’t know how to use Product Manager.

https://www.toontrack.com/product-manager/

EDIT: I deleted your post showing your unregistered serial numbers as you don’t want everyone seeing them.

Scott Sibley - Toontrack
Technical Advisor

Replied January 2, 2017 at 04:41 #1992451

Freddy123
Participant

Ok Thank you Scott. I was expecting to see product appear after purchace. Instuctions are vague to me. But thank you to explain.
Author

Replies

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

Please log in to read and reply to this topic.

< previous

> next

0:00

0:00

volume

×