Topic: Error opening product manager in OS X (Yosemite) | Toontrack

Error opening product manager in OS X (Yosemite)

Product Manager

Posted December 21, 2016 at 20:38 #1907017

josue Herrera Trujillo
Participant

When I try to open the product manager to install SD2 it always shows me this error, how can I download it?

Sorry for my english, I used the google translator …

Thanks 🙂
Creator

Topic

Viewing 5 replies - 1 through 5 (of 5 total)

Replied December 22, 2016 at 08:00 #1992264

John
Moderator

Hi,

is it possible for you to post a screen shot? Not showing any serials but displaying the error.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied December 22, 2016 at 08:20 #1992267

josue Herrera Trujillo
Participant

Shows this message, product manager is not open, it doesn’t appears on the list of system processes

Replied December 22, 2016 at 08:57 #1992268

Olof
Moderator

Hi, please reboot your computer and try again.

Olof Hermansson - Toontrack
Coder

Replied December 22, 2016 at 19:35 #1992273

josue Herrera Trujillo
Participant

I reboot the imac, continue with the same error

Replied December 22, 2016 at 21:26 #1992275

Olof
Moderator

That is strange. Okay, try this: Go to “~/Library/Application Support/Toontrack/Product Manager” (use Go to Folder in the Go menu in Finder and paste that path without the quotes) and delete the file “SingleAppInstanceLock”.

Olof Hermansson - Toontrack
Coder
Author

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