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Buying an Addon

EZkeys Pre-sales
Viewing 8 replies - 1 through 8 (of 8 total)
  • Replied November 26, 2016 at 14:57 #1991547
    Scott
    Moderator

    I just tried here and it works. Are you logged into your account? Have you tried logging out them back in? What browser are you using? Have you tried another browser? Have you tried clearing your browser cookies and logging back in?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied November 26, 2016 at 15:14 #1991549
    Kai Röhr
    Participant

    Thank you for your response.

    Sadly, nothing of that seems to work. The problem persists in firefox and chrome. I am located in germany and the site is very slow (which is expected on black friday, I guess).

    PS: The forum seems to have eaten my previous answer…

    Replied November 26, 2016 at 15:23 #1991550
    Scott
    Moderator

    I’ll have to forward this to the webmaster as I have no idea.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied November 26, 2016 at 20:23 #1991558
    Kai Röhr
    Participant

    Thank you very much. Will I get notified in any way if there is an update on the situation?

    Replied November 26, 2016 at 21:20 #1991559
    Scott
    Moderator

    The webmaster said he would look into it when he’s at the office on Monday. When he lets me know anything, I’ll post here in this thread.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied November 26, 2016 at 21:32 #1991561
    Kai Röhr
    Participant

    Thank you very much!

    Replied November 27, 2016 at 11:44 #1991584
    Kai Röhr
    Participant

    The forum seems to have eaten my last answer as well….

    After a few attempts, it finally worked. The last time I tried, the button wasn’t greyed out anymore and I was able to purchase the addon. Laugh

    Replied November 28, 2016 at 00:34 #1991609
    Jeff Newman
    Participant

    I am also experiencing the same issue. I also bought the “EZkeys Small Upright Piano” during the black friday sale. If I try to purchase Now I wanted to purchase an Addon, the button is greyed out and it says “REQUIRED PRODUCTS”, but among those in the list is “EZkeys Small Upright Piano – Regular”. I tried different browsers, cleared cookies, and logged out and back in but the button remains greyed out for me.

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