Topic: New expansions not showing in product manager

Viewing 15 replies - 1 through 15 (of 21 total)

Replied November 26, 2016 at 12:45 #1991540

Scott
Moderator

It looks as though your products should have been auto-registered but didn’t for some reason. I’ve registered them for you.

Scott Sibley - Toontrack
Technical Advisor

Replied November 26, 2016 at 13:35 #1991541

manuelhousen
Participant

Thanks for the quick help 🙂 I’m able to download them now

Replied November 26, 2016 at 13:38 #1991542

Borja Corrales García
Participant

I have the same problem! Last night i purchased mastering and drum kit from the hell; they are not showing in my account. I have the confirmation mail.

Replied November 26, 2016 at 13:44 #1991543

Borja Corrales García
Participant

The products just appeared! Thank you anyway!

Replied November 26, 2016 at 21:48 #1991564

bm1952
Participant

I just purchased the Nashville EZX ( order n° 919640 ) but it is not showing in my account. Can you make it appearing ?

Thanks

Replied November 26, 2016 at 22:10 #1991565

Scott
Moderator

@bm1952 said:
I just purchased the Nashville EZX ( order n° 919640 ) but it is not showing in my account. Can you make it appearing ?

Thanks

If you got an order confirmation email, you can register your serial number that was in the email to your Toontrack account via Product Manager. Keep in mind that EZdrummer (1 or 2) or S2 in order to use any EZX expansion pack.

Scott Sibley - Toontrack
Technical Advisor

Replied May 16, 2017 at 05:47 #1994908

Paul Henton
Participant

I am having the same issue of my new order not showing up in the product manager

Replied May 16, 2017 at 18:38 #1994911

Scott
Moderator

@bootcamppromo said:
I am having the same issue of my new order not showing up in the product manager

It looks like your products are registered. Are you still having issues?

Scott Sibley - Toontrack
Technical Advisor

Replied December 31, 2018 at 01:42 #2281995

Mark
Participant

Hi having similar problem. Other purchase after have registered. Jazz ballads midi Invoice ID: WC-2253566

Mark

Replied December 31, 2018 at 01:51 #2282009

Scott
Moderator

Mark wrote:

Hi having similar problem. Other purchase after have registered. Jazz ballads midi Invoice ID: WC-2253566

Mark

Did you get an order confirmation email? Does it contain a serial number for your purchase? If so, you can register in the Toontrack Product Manager and download it.

Scott Sibley - Toontrack
Technical Advisor

Replied October 20, 2021 at 01:53 #2805150

Barry Weeks
Participant

Scott Sibley, I just bought the Jazz piano and installed it. It’s not showing up. Could you help me with that?

Thanks

Replied October 20, 2021 at 15:03 #2805339

Scott
Moderator

Barry Weeks wrote:

Scott Sibley, I just bought the Jazz piano and installed it. It’s not showing up. Could you help me with that?

Thanks

I do not see that you purchased Jazz piano MIDI. I see that you purchased Jazz drum MIDI. That MIDI pack will show in EZD2 or S3 MIDI browser.

Scott Sibley - Toontrack
Technical Advisor

Replied October 31, 2021 at 03:20 #2808345

carlos rivera
Participant

Hello,

decided to check on my iphone my product manager while I make a few purchases, and my product manager says I have no registered products! As of last week I owned and had registered 30 products!!! My last purchase I had to update my safari in order to access the site to buy anything! What gives? Is it something with my iphone safari? I can log in and see my product which still shows zero products! Out of town and have no access to home computer. Hope someone can help!

Operating system: macOS High Sierra (10.13)

Replied October 31, 2021 at 04:25 #2808351

Barry Weeks
Participant

Scott, I have no idea what you’re looking at but not only did I purchase Jazz Ballad piano but I also bought Jazz midi. It shows up in my products as a recent purchase. Also, in the Product Manager, it shows up as installed and ready to use. However, it doesn’t show up in the browser in EX keys. I need this now. Please help me figure this out.

See attached screen shot

Operating system: macOS Catalina (10.15)

Replied October 31, 2021 at 13:26 #2808405

Scott
Moderator

Barry Weeks wrote:

Scott, I have no idea what you’re looking at but not only did I purchase Jazz Ballad piano but I also bought Jazz midi. It shows up in my products as a recent purchase. Also, in the Product Manager, it shows up as installed and ready to use. However, it doesn’t show up in the browser in EX keys. I need this now. Please help me figure this out.

See attached screen shot

Operating system: macOS Catalina (10.15)

That screenshot is of the Jazz Drum MIDI.

Can you post a screeshot of the Jazz Ballad EZkeys MIDI in your product manager? It looks like my attached screenshot. Does it show as installed?

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 15 replies - 1 through 15 (of 21 total)

You must be logged in to reply to this topic.

Please log in to read and reply to this topic.

New expansions not showing in product manager

Product Manager

Viewing 15 replies - 1 through 15 (of 21 total)