Topic: Help with new install of EZDrummer 2 on my PC

Viewing 9 replies - 1 through 9 (of 9 total)

Replied September 21, 2016 at 03:16 #1990230

Damber_2
Participant

Any help with this would be appreciated??

Replied September 21, 2016 at 09:05 #1990235

John
Moderator

Hi,

could you please attach a screen shot of the Installation info tab in Product Manager? You have to Show Details of the EZdrummer 2 Product first.
And there is no error message appearing when you double-click the Desktop shortcut icon?
Which version is it supposed to launch, the 32-bit or 64-bit version?
Is there any difference if you locate the actual app instead of using the shortcut?

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied September 21, 2016 at 10:08 #1990239

Damber_2
Participant

Hi John, Thanks for your help…
It’s the 32-bit and nothing happens when I click the desktop, startup tab or even the toontrack folder that was installed. Please see attached, is this what you require? (I’ve blanked out serial number and email for privacy)

Replied September 22, 2016 at 04:11 #1990261

Damber_2
Participant

Anyone else able to provide help with this?

This is turning into a disaster purchase!

Replied September 22, 2016 at 06:07 #1990263

Damber_2
Participant

Would it be best if I try to reinstall?

Surely someone can answer me???

Replied September 22, 2016 at 08:56 #1990268

John
Moderator

Hi,

sorry for the delay. Re-installing is OK.
Did you not install the 64-bit version? If you did, does it launch? If not, make sure you install both when you re-install.
Did you perform any kind of Customization?

This is what my installation info looks like:

John Rammelt - Toontrack
Technical Advisor

Replied September 22, 2016 at 11:48 #1990270

Damber_2
Participant

Could someone let me know what I am to do at this point of the install?

I’ve downloaded Product Manager and downloaded exdrummer with all new updates etc.

What do I do now????

Replied September 22, 2016 at 12:14 #1990271

Damber_2
Participant

John or Support, could you please advise me as to what I have to do from this point? (see picture-I’ve also attached a pic of the successful product download 32-bit)

All I got in the box was a fold out card with a serial number and instructions to download product manager and then ez drummer2. I’ve followed this twice now and EZ Drummer does nothing when I click on the desktop icon or click the app itself.

Shouldn’t it be loading straight up now? What else do I have to do? (My PC is Windows 7, has plenty of spare gb to load this and is a 32 bit processor)

Replied September 22, 2016 at 15:02 #1990273

John
Moderator

Hi,

I can see you have re-downloaded and de-Authorized.
Did you start over installing again?
When you run the installers from the Product Manager, do you Default install everything?
And there are no error messages?
If you feel you need to get in direct contact with Support instead of using the Forum, please go to the FAQ:
http://www.toontrack.com/faq/installing-ezdrummer-2-pc/
and scroll down to ‘Contact Support’

John Rammelt - Toontrack
Technical Advisor
Author

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Help with new install of EZDrummer 2 on my PC

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