Topic: Product Manager never completes download

Viewing 15 replies - 1 through 15 (of 22 total)

Replied July 25, 2016 at 15:48 #1989329

Olof
Moderator

It sounds like verification keeps failing (causing some part of a file to get redownloaded). Could you try to identify which file it is? Go into the “SL-Avatar_SDX.incomplete” folder in your download folder – you can use “Open Download Folder” in the File menu – and check which file inside has the latest modification time.

Olof Hermansson - Toontrack
Coder

Replied July 25, 2016 at 16:28 #1989330

Bjorn Lynne
Participant

Hi Olof, thanks for your reply. I messed around with this until I got the problem resolved. I’m not sure exactly what did it, but strangely, it seems like the download finally completed when I also started the download of another product at the same time within Toontrack Product Manager. I clicked on the download button for EZ Player Pro as well, and when that started downloading, somehow the large 19.6 GB Avatar download finally completed itself.

Now I have another problem, but I don’t think it’s related to the Product Manager as such. I’ve installed the Superior Drummer 2.0 and the Avatar 2.0 Core Library. But I can’t get the product to show up within Sonar X1. Within Sonar I click on “Insert” -> “Soft-synth” … but Superior Drummer is nowhere to be seen. I’ve also tried to “re-scan plugins” but no Superior Drummer shows up, as far as I can see, anywhere within Sonar. What am I missing? I’ve successfully used the product before, on my old Windows 7 PC. Now I can’t figure it out. (Just let me know if I need to move this to a different Forum section).

Replied July 25, 2016 at 16:44 #1989331

Olof
Moderator

Okay, odd.

Well, in Sonar you probably need to add the path to the SD2 plug-in. Click Options and Add and select the path where the plug-in was installed (I believe the default is C:Program FilesVstPluginsToontrack for 64-bit) and lastly “Scan VST Plug-Ins”.

Olof Hermansson - Toontrack
Coder

Replied July 25, 2016 at 16:55 #1989332

Bjorn Lynne
Participant

Thank you, yes, that did the trick. I thought the path to the SD2 plug-in was C:Program Files (x86)ToontrackSuperiorSuperior Drummer

Thanks!

Replied November 1, 2016 at 15:45 #1990782

janzalone
Participant

Hi, I have successfully downloaded the product manager but when I click on “my products” it still brings me to the page where it can be downloaded. I can’t open the product manager or access my previous purchases to check for updates . Any ideas? Thanks, Joe

Replied November 1, 2016 at 16:03 #1990783

janzalone
Participant

I accessed my products with the web version option. There I found all of my products. Everything has updated except the SDX avatar core library. For some reason that one will not update after downloading the product manager. I can expand the details and see that there are three items that need to be updated but nothing happens when I try. Everything else is up to date. I still get the product manager download screen when I click on it under “products” Weird.

Replied November 1, 2016 at 16:11 #1990784

Olof
Moderator

The Product Manager program, not the web version, must be used to download SDXs.

Olof Hermansson - Toontrack
Coder

Replied November 1, 2016 at 16:20 #1990785

janzalone
Participant

Thanks for the reply. I have downloaded the product manager but I can’t seem to open it. If i go products>product manager then I get the download screen. If I go My account>my products then I get the product manager download screen again. I have downloaded it a few times. I don’t understand how to launch the product manager. Thanks!!

Replied November 1, 2016 at 16:26 #1990787

Olof
Moderator

You have clicked the large MAC or PC button so that it gets downloaded? Then open the downloaded file. Are you on Mac or Windows?

Olof Hermansson - Toontrack
Coder

Replied November 1, 2016 at 16:42 #1990788

janzalone
Participant

Hi, I am on a Mac. I clicked the Mac option. The download was successfully added to my downloads. I used the product manager installer. It acted as if it was successfully downloaded. I have done a complete restart. When I log in back in to toontrack its as if I never did anything, Thanks for any help.

Replied November 1, 2016 at 16:46 #1990789

Olof
Moderator

When you have installed it, you need to launch it. It is located in Applications/Toontrack on your hard disk.

Olof Hermansson - Toontrack
Coder

Replied November 1, 2016 at 16:51 #1990790

janzalone
Participant

Thank you very much! That was what I was missing. I’m all set! Have a good one!

Replied November 1, 2016 at 16:53 #1990791

Olof
Moderator

No problem.

Olof Hermansson - Toontrack
Coder

Replied November 1, 2016 at 16:53 #1990792

janzalone
Participant

…Can you access the product manager through the toontrack website?

Replied November 1, 2016 at 17:03 #1990793

janzalone
Participant

…Can you access the product manager through the toontrack website?
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