@Francis57 said:

@Scott said:

@Francis57 said:

Hi there,
I also wanted to download a just bought product and get a FILE ID ERROR, too. There is no contact address where I could email on this whole websitel!!! What’s going on there?
Francis

You can contact Toontrack directly via the FAQ.

http://www.toontrack.com/faq/

Hi, there is no button to get in contact, although they say, there would be one after selecting an item. definitely there is no possibility to email or call them!

If you go there and select a product you have a question about, say, EZD2 for example, you them can look through the FAQ. If you don’t see a FAQ that applies to your situation, there is this FAQ:

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

At the bottom is a Contact Support button that allows to you to fill out a web form and send a support ticket directly to Toontrack Support.

The reason there is a FAQ section and not just am an email address is that Toontrack wants customers to look for answers to common questions before contacting support immediately first to answer simple question. Then, if there is no help via the FAQ section, you can contact support.