Topic: superior drummer incomplete | Toontrack

superior drummer incomplete

Product Manager

Posted May 26, 2016 at 15:01 #1905947

reinertmens
Participant

Hi there please help I have purchased this product about a year ago, downloaded the pack and installed it.
I really really love this product, but as far as I know there should have been a DVD mailed to me with the compete sample pack.
the samples that I have now are great but I need more to be able to compete with other producers in my area. At the moment my kit is limited so the standard 7 piece kit and nothing can be swapped out without an error coming up saying the sample pack cant be found.

thank you for your support, love the product.
Reinert
Creator

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Replied May 26, 2016 at 15:28 #1988410

Scott
Moderator

Did you purchase from the Toontrack webshop? If so, please contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/i-have-not-received-my-superiorsdx-installation-discs-3/

If you purchased from another retailer, please contact them for the dvds.

Scott Sibley - Toontrack
Technical Advisor

Replied May 30, 2016 at 12:04 #1988464

reinertmens
Participant

Hi Scott,

I did purchase it from the web shop, I also filled in a support form.

It would be great if we can get it sorted out as soon as possible.

Thanks for your help.
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