Topic: Payex payment keep failing | Toontrack

Payex payment keep failing

Other Pre-sales

Posted May 21, 2016 at 12:05 #1905925

Stabilo
Participant

Hi I’ve tried twice this morning to complete a purchase using PayPal & Visa but they have failed each time. I’ve checked my accounts & there are no records of payment requests. Please advise. I’m an existing customer who has been using your products for a few years.
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Replied May 21, 2016 at 13:58 #1988332

Scott
Moderator

Please contact Toontrack directly via the link in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

Replied May 26, 2016 at 07:49 #1988402

John Paul Fitzgerald
Participant

I’m having the exact same issue. Tried repeatedly today and nothing showed up on paypL.

Replied May 26, 2016 at 08:21 #1988404

John
Moderator

Hi,

please follow Scott’s advice above.

John Rammelt - Toontrack
Technical Advisor
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