Topic: EZX Hip Hop & EZX Southern Soul say I need to upgrade, but I am upgraded

Viewing 10 replies - 1 through 10 (of 10 total)

Replied December 30, 2015 at 22:41 #1985249

Scott
Moderator

What version of EZD2 in showing on the EZD2 interface? The latest version is not 20 months old. The latest is version 2.1.1 and is in the Updates tab under your EZD2 product in your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

Replied December 30, 2015 at 23:05 #1985250

David Kelley
Participant

Scott,
Thanks for helping. Here are screenshots of what I have, minus serial numbers. FYI, it shows no authorized computer, but it has worked fine since I got it – until recently. Also the 20 months was a guesstimate based on approximately when EZD2 came out.
Dave Kelley

Replied December 31, 2015 at 00:08 #1985253

Scott
Moderator

So what version number shows on your EZD2 interface? Lower left corner or check the Menu->About EZdrummer.

My guess is that you are running 2.0.2 and not 2.1.1 so you would correctly get an error. The latest EZXs require 2.1.1.

Scott Sibley - Toontrack
Technical Advisor

Replied December 31, 2015 at 00:42 #1985258

David Kelley
Participant

Yes, I have 2.1.1 64 bit as you can see in these snapshots. I tried again to install Hip Hop EZX, but got the “you need latest version” message again. As you can see, I have a lot of your products, many of which I bought yesterday and they installed fine. I also have many EZKeys & EZMix2 products. In all I have 20 of your products, which I love.

There is no authorized computer shown for EZD2, but it has worked anyway, except for these newer packs, could this be the problem?? There are some others that have no authorized computers, but they work.

Replied December 31, 2015 at 01:11 #1985261

Scott
Moderator

Try running the 2.1.1 update again then try installing the Hip-Hop EZX again.

Scott Sibley - Toontrack
Technical Advisor

Replied December 31, 2015 at 02:01 #1985263

David Kelley
Participant

OK. Does not authorizing EZD2 any problem, because it does work.

Replied December 31, 2015 at 02:28 #1985265

David Kelley
Participant

It worked!!! Thanks Scott! Have a happy New Year!

Replied December 31, 2015 at 02:38 #1985266

Scott
Moderator

@luvkings4ever said:

OK. Does not authorizing EZD2 any problem, because it does work.

Can’t say I’ve heard of the software working without it being authorized.

Scott Sibley - Toontrack
Technical Advisor

Replied December 31, 2015 at 02:41 #1985267

David Kelley
Participant

maybe it uses the one from EZD1 when I upgraded?!?

Replied December 31, 2015 at 05:50 #1985269

David Kelley
Participant

P.S.,
Just a suggestion: Do you think you could get your website people to accept .tiff files in addition to the other formats accepted. I have a Mac and I use Grab to get screenshots, but their default is .tiff, so I had to convert them all to .jpeg to upload them. I’m sure this would be appreciated by all the Mac users out there.

Thanks so much for helping me resolve my problem!
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EZX Hip Hop & EZX Southern Soul say I need to upgrade, but I am upgraded

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